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Service Times arr-up
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Our service and turnaround times

Figures accurate as of 29th July 2021
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 48 hours

Documents Assessed

Documents Assessed

within 48 hours

Valuations Assessed

Valuations Assessed

within 48 hours

Telephone average wait time

Telephone average wait time

47 seconds

YOUR IMPORTANT BITS

All our documents are kept safe and sound right here. So whenever you need to dig them up, you know where to find them.

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Product Guides

Residential Product Guide
Buy To Let Product Guide
Residential Lumi Product Guide (Specialist Distribution Only)
Residential Criteria Guide
Buy to Let Criteria Guide
Expat Criteria Guide

Case Submission

Residential Affordability Assessment Form
Submission Route Guide
Gifted Deposit/Equity Form
Residential Property Criteria
Buy to Let Property Criteria
Contractor Submission Guide
Residential Checklist Item Guide
Direct Debit Mandate
Data Capture Form - Residential
Data Capture Form - Buy to Let
Customer Declaration
Conveyancing Lender Panel
Conveyancing Lender Panel – Buy to Let Limited Company
Conveyancing – Portal Keying Guide
Payment of Procuration Fees
Buy to Let Portfolio Submission Form
Buy to Let Portfolio Submission Guide
Buy to Let Additional Directors/Shareholders Form
Buy to Let Checklist Item Guide
Acceptable Tenancy Guidelines

Customer Information

Residential Fees / Tariff of charges
Buy to Let Fees / Tariff of charges
Privacy & Fair Processing Notice
Complaints Leaflet
Residential Mortgage Terms and Conditions 2020 (For residential mortgages completed from 2021 onwards)
Residential Mortgage Terms and Conditions 2016 (For residential mortgages completed up to and including 2020)
Buy to Let Mortgage Terms and Conditions 2020
(Your mortgage offer documentation will state which version applies)
Buy to Let Mortgage Terms and Conditions 2018
(Your mortgage offer documentation will state which version applies)

Get in touch

There’s always someone here for you, all you have to do is holler and we’ll come running.

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Already applied or have a mortgage with us?

If you want to be our friend or are already one of the family then just click the right button and you’re off.

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