SUPPORT AVAILABLE FOR OUR CUSTOMERS

Experiencing payment difficulties due to rising household costs and energy bills? Visit Cost of Living

Having difficulties making your mortgage payments? Read more on support we can offer on our Money Worries page.

We will continue to support customers who are struggling or think they may struggle with their mortgage payments, if you need our assistance please call our Customer Support team on 0344 257 0427, Monday to Friday, between 9am and 5.30pm. If you can keep up with your mortgage payments, we would encourage you to do so, as changing your contract could lead to higher payments down the line.

We are currently reviewing newly published regulations which enables mortgage lenders to offer further support options to residential mortgage customers. We will update our customer teams and our website with further information as soon it becomes available.

Intermediaries

Customers

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FOR WHEN
LIFE GETS REAL

Base Rate Update

Following the 0.25% increase to the Bank of England Base Rate on 03/08/2023 to 5.25%, if you're an existing customer with a mortgage linked to the Bank of England Base Rate, you will experience an increase of 0.25% on your variable mortgage rate on 01/09/2023.

The TML Buy to Let Base Rate and the TML Residential Base Rate will also increase from 5.00% to 5.25% from 01/09/2023 for existing customers.

View our historical and current Base Rate

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

First-up, relax. We’ve got this. For us, your circumstances are not complex, they are our bread and butter. You may have tried the high street, now it’s time to try our super-highway.

That is why financial advisers choose to work with us because we know real life throws up the odd curveball now and then.