IMPORTANT: We are opening our portal for case management on existing fully submitted cases only, (document/note uploads and Offer document access). Please do not submit a New DIP or New Application. Due to the volatility of the financial markets we are currently re-pricing our mortgage products and any new case will be unable to obtain a lending decision. Please keep checking our website for updates on our new range.
This Privacy and Fair Processing Notice contains important information about how we collect and use personal information about you and explains your rights in relation to your personal data
The Mortgage Lender Limited is registered as a data controller with the Information Commissioners Office (ICO) under registration number ZA136175.
If you have any queries relating to our use of your personal information or any other related data protection questions, please contact us by writing to:
Data Protection Officer
The Mortgage Lender Limited
50 Waterloo Street
By email: firstname.lastname@example.org
Or by telephone 0344 257 0428
Your privacy is important to us, so we commit to process any personal information you share with us with your privacy in mind.
Any personal information shared with us will always be processed in accordance with relevant laws and regulations and we will only use the personal information you provide to deliver the services you have requested, or for our lawful, disclosed purposes. We will not make your personal details available outside of our group without your consent, unless obliged by law. We will never sell or rent your name or personal information to any third party without your permission.
We will collect personal information, including sensitive information from you, your mortgage intermediary and other third parties such as your employer, landlord, other lenders and financial institutions, HMRC and DWP, when you apply for a decision in principle or full mortgage application or when you, or a third party acting on your behalf contacts us to discuss an existing account. We may also use information available from publicly available directories and information sources such as social media, the internet and news articles.
The personal data you have provided, or we have received may include your;
date of birth
residential address and address history
contact details such as email address and telephone numbers
identifiers assigned to your computer or other internet connected device, including your Internet Protocol (IP) address
the conduct of any existing or previous accounts you have with us, or applications you have submitted
financial associate’s accounts (or anyone financially linked with you)
business accounts (if you are an owner, director or partner in a business).
If you give us false or inaccurate information and we suspect or identify fraud we will record this and may also pass this information to fraud prevention agencies and other organisations involved in crime and fraud prevention.
In order to process your application, we will also perform credit and/or identity checks on you with one or more credit reference agency (“CRAs”). When you have a mortgage with us we may also make periodic searches at CRAs to manage your account.
To do this, we will supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.
The information we collect and share will help us to;
assess this and further applications from you or other members of your household for this and other products and services and to make decisions about any such application(s), agreement or correspondence which you may have with us;
make lending decisions, to process mortgage applications, to obtain references and to administer mortgage accounts;
verify the accuracy of the data you have provided to us;
provide the services requested and manage the relationship between us;
process, obtain and check other information, manage your account and administer any product or services that we provide you with or at your request;
perform obligations or exercise rights that we may have under any agreement with you;
trace and recover debts;
undertake market research, statistical and business analysis and create and maintain a customer profile;
prevent, detect, prosecute or mitigate the consequences of fraud and money laundering or other crimes, trace debt and recover debt and comply with applicable law and regulations.
contact HM Revenue and Customs, Department for Work and Pensions, any lender, landlord, employer or professional adviser named on an application, to obtain information or confirm any income received, outstanding liabilities and payments made.
When we and the third parties we may share your data with, process this data, we do so on the basis that it is necessary for us to enter into or manage a contract with you. We also have a legitimate interest in preventing fraud and money laundering, and to verify identity in order to protect our business and to comply with laws that apply to us.
When CRAs receive a search from us they will place a search “footprint” on your credit file whether or not this application proceeds. If the search was for a credit application the record of that search (but not the name of the organisation that carried it out) may be seen by other organisations when you apply for credit in the future.
The CRA will link together the records of you and anyone that you have advised is your financial associate including previous and subsequent names of parties to the account. Links between financial associates will remain on your and their files until such time as you or your partners successfully files for a disassociation with the credit reference agencies.
Your data may also be used by us or other third parties to offer you other products, but only if you have given your permission.
The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail in the Credit Reference Agency Information Notice (CRAIN). You can obtain this from each of the three CRAs using the links below;
We will continue to exchange information about you with CRAs and Fraud Prevention Agencies, (if we determine that you pose a fraud or money laundering risk) while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs.
If you are making a joint application or tell us that you have a spouse or financial associate, we will link your records together, so you should make sure you discuss this with them and share with them this information, before lodging the application.
We may also disclose your personal information to:
external Auditors, regulatory bodies and relevant authorities or bodies who have a legal right to access the information or whom you authorise us to give information to, including the Financial Ombudsman Service, The Prudential Regulation Authority and The Financial Conduct Authority;
our funding partners;
intermediaries or specialist distributers including mortgage clubs who send us applications or who you appoint in connection with any application to us;
agents or third party contractors we appoint to administer or operate your account, including any person who may replace us in the administration of your account;
solicitors and valuers acting for us;
field agents and tracing agents;
HMRC and the Department for Work and Pensions;
The Insolvency Service and insolvency practitioners instructed by you;
providers of information technology and communication services;
data processors who act on our behalf or on behalf of any person who may be the beneficial owner of your loan; and
market research organisations, for the purposes of confidential market research conducted on behalf of us.
We, and the third parties we share your data with, may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.
The Mortgage Lender Limited will not routinely transfer any information about you outside of the EEA, however some of the third parties named above may do so when completing tasks necessary for the performance of our contract or we may be required to send data to organisations outside of the EEA in order to collect information about you. Where this is necessary we will notify you or put in place a contract with them that means they must protect your data to the same standards as required in the EEA.
If you have a mortgage with us, we will keep your personal data for as long as you are our customer, and for up to 10 years after you are no longer a customer.
If you have applied for a mortgage with us or have had a mortgage with us in the past we may keep your data for up to 10 years.
We keep this data so that we can:
Respond to any questions or complaints;
Show that we treated you fairly;
Maintain records according to rules that apply to us.
In some circumstances we may need to keep your data for longer than this, for example, if there are legal, regulatory or technical reasons. If we do, we will make sure that your privacy is protected and only use it for legitimate purposes.
Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years by them.
We may use our systems to make automated decisions based on the personal data we have about you or your business. This helps us to make quick, fair and accurate decisions, based on what we know. These can affect the products we can offer you.
Our automated decisions may determine that you pose a fraud or money laundering risk if our processing reviews your behavior to be consistent with that of known fraudsters or money launderers, is inconsistent with your previous submissions, or if you appear to have deliberately hidden your true identity.
You can ask us that we do not make our decisions based on the automated system alone or, if you are unhappy with an automated decision, you can ask that a person reviews this. If you would like this reviewed, you should contact your Mortgage Intermediary in the first instance.
If we or one of the third parties we share data with, determine that you pose a fraud or money laundering risk, we may refuse to provide the services, goods or financing you have requested, or to employ you, or we may stop providing existing services to you.
A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you. If you have any questions about this, please contact us using the details at the start of this notice.
By registering with us to use our mortgage portal, we will process your personal information and other information available to manage your relationship with us, to prevent and detect fraud, to comply with legal and regulatory requirements and for market research.
We may share your personal information with third parties who process on our behalf, including marketing & PR agencies, consumer review services and third-party IT providers.
By registering a case with us, an intermediary is agreeing on behalf of the applicant(s) to the use of their personal information, including any sensitive personal information. Make sure you understand how we make use of applicant’s personal information together with the specific information you provide as part of the application and that the information provided is accurate.
Under General Data Protection Regulation, you have certain rights to access the information we hold, to ask us to correct personal information that is wrong or incomplete and, in some circumstances, ask us to stop using or to delete your personal information. You can access the personal information we hold by writing to us, at the address given at the start of this notice.
All communications with us may be monitored or recorded to improve the quality of our service, staff training and for your protection and security.
Ordinary email is not secure, and it may pass through servers in countries without data protection laws. For your own protection, we request that you do not include confidential or personal information in any emails you send to us.
If you are unhappy about how your personal data has been used please refer to our complaints leaflet www.themortgagelender.com/customer-documents/
You also have a right to complain to the Information Commissioner’s Office www.ico.org.uk which regulates the processing of personal data.
We recommend that you check this page regularly, as from time to time we will review and update these policies. Any changes we make to the policies published here will be effective immediately.