HI. HOW CAN WE
HELP YOU TODAY?
Mortgage enquires
If you have a mortgage with us, here's how to contact us for anything you need to know about rates or products.
Mon to Fri: 9am - 5.30pm
Payment enquiries
If you need to make a payment, or have a question about your mortgage payments, get in touch.
Mon to Fri: 9am - 5.30pm
Customer support
If you have a missed a payment or have money worries please contact our Customer Support team.
Mon to Fri: 9am - 5.30pm
Complaints
If you need to make a complaint you can call us on: 0344 257 0416 (Mon to Fri: 9am - 5.30pm) or email: CustomerResolution@shawbrook.co.uk.
If you'd prefer to send your complaint to us by post, you can write to us at:
Complaints team
Shawbrook Bank Limited
Lutea House
Warley Hill Business Park
The Drive, Great Warley
Brentwood
Essex
CM13 3BE
The Mortgage Lender is powered by Shawbrook Bank.
You'll find all the information you need about our complaints process using the button below:
View our complaints guide