SUPPORT AVAILABLE FOR OUR CUSTOMERS

Experiencing payment difficulties due to rising household costs and energy bills? Visit Cost of Living

Having difficulties making your mortgage payments? Read more on support we can offer on our Money Worries page.

We will continue to support customers who are struggling or think they may struggle with their mortgage payments, if you need our assistance please call our Customer Support team on 0344 257 0427, Monday to Friday, between 9am and 5.30pm. If you can keep up with your mortgage payments, we would encourage you to do so, as changing your contract could lead to higher payments down the line.

We are currently reviewing newly published regulations which enables mortgage lenders to offer further support options to residential mortgage customers. We will update our customer teams and our website with further information as soon it becomes available.