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Mortgage enquires

If you have a mortgage with us, here's how to contact us for anything you need to know about rates or products.

Mon to Fri: 9am - 5.30pm

If you need to make a payment, or have a question about your mortgage payments, get in touch.

Mon to Fri: 9am - 5.30pm

If you have a missed a payment or have money worries please contact our Customer Support team.

Mon to Fri: 9am - 5.30pm

If you need to make a complaint you can call us on: 0344 257 0416 (Mon to Fri: 9am - 5.30pm) or email: CustomerResolution@shawbrook.co.uk.

If you'd prefer to send your complaint to us by post, you can write to us at:

Complaints team
Shawbrook Bank Limited
Lutea House
Warley Hill Business Park
The Drive, Great Warley
Brentwood
Essex
CM13 3BE

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You'll find all the information you need about our complaints process using the button below: