Important Information i

We're updating our systems this weekend

From 5.30pm on Friday 11th July to 8:00am Monday 14th July we're carrying out routine service maintenance and you won't be able to access the broker portal during this time. Thank you for your patience while we carry out this work.

Intermediaries
Customers

HI. HOW CAN WE
HELP YOU TODAY?

Mortgage enquires

If you have a mortgage with us, here's how to contact us for anything you need to know about rates or products.

 

Call: 0344 257 0428

 

Mon to Fri: 9am - 5.30pm


Email: customer services

Payment enquiries

If you need to make a payment, or have a question about your mortgage payments, get in touch.

 

Call: 0344 257 0429

 

Mon to Fri: 9am - 5.30pm


Email: customer services

Customer support

If you have a missed a payment or have money worries please contact our Customer Support team.

 

Call: 0344 257 0427

 

Mon to Fri: 9am - 5.30pm


Email: customer support

Complaints

If you need to make a complaint you can call us on: 0344 257 0416 (Mon to Fri: 9am - 5.30pm) or email: CustomerResolution@shawbrook.co.uk.

If you'd prefer to send your complaint to us by post, you can write to us at:

Complaints team
Shawbrook Bank Limited
Lutea House
Warley Hill Business Park
The Drive, Great Warley
Brentwood
Essex
CM13 3BE

The Mortgage Lender is powered by Shawbrook Bank.

You'll find all the information you need about our complaints process using the button below:

View our complaints guide