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Our service and turnaround times

Figures accurate as of 25th October 2021
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 72 hours

Documents Assessed

Documents Assessed

within 96 hours

Valuations Assessed

Valuations Assessed

within 96 hours

Telephone average wait time

Telephone average wait time

59 seconds


Conveyancers Assemble!!


Our conveyancing service is facilitated by LMS who are the UK’s pre-eminent provider of conveyancing panel management services with 25 years of unrivalled experience.

New conveyancers can apply to join our panel here.

Existing LMS members can view our criteria and apply to join our panel by logging into the LMS Conveyancer Zone.

Joint Representative Conveyancing

When your customer instructs a firm from our panel (for a residential mortgage or an individual entering into a buy to let mortgage), we provide our instruction via LMS to act on a joint representation basis. Your customer will need to negotiate their fees directly with the chosen firm and will be responsible for paying all the legal fees to the chosen conveyancing firm in connection with the mortgage.

If your customer is a limited company please see the relevant section below.

You can see our panel of conveyancing firms here.

*This list is for the purpose of identifying a suitable firm only. This list should not be downloaded, copied, exported or used for any other purpose.

Separate Representation Conveyancer

If your customer has instructed a firm who are not on our panel (for a residential mortgage or an individual entering into a buy to let mortgage) or chooses to have separate representation, they must consider the following:

  • Their chosen legal firm must have 2 or more partners and be registered with the relevant law society or CLC.
  • TML will still instruct our own legal firm to complete the legal work on behalf of TML.
  • Your customer will be responsible for instructing their conveyancing firm to represent them.
  • Your customer will be responsible for all legal fees, from both firms, in connection with the mortgage.
  • Separate representation transactions can take longer to complete.

Limited Company Buy to Let

If your customer is purchasing or remortgaging a property owned by a limited company or limited partnership (whether in England & Wales or Scotland) then the firm acting for us must not only be on our residential panel (see above) but also be approved on our Limited Company Panel as well. Once a firm is approved on the Limited Company Panel then any other offices for that firm that are present on our residential panel are also approved.

You can see our existing Limited Company Panel of conveyancing firms here.

We will also assess whether a firm is suitable on a case by case basis if they are not already approved, and you should contact to check whether the firm your customer wishes to use qualifies.

If the firm is not experienced, then your customer will be required to appoint an alternative firm or opt for separate representation. Should your customer opt for separate representation TML will still instruct our own legal firm to complete the conveyancing work on behalf of TML. Please note your customer will be responsible for paying the fees of the firm chosen to advise us.

Our Conveyancing – Portal Keying Guide is available in the document section of our website to help select solicitors via our online portal.

More about us

Our Distribution Partners

We are one big happy family. These are our friends who spread the word on our behalf. Let’s call them our 'mega' phones.

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Welcome to our engine room. All the legal legwork that goes into transferring the ownership of a property from one person to another happens here.

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Get in touch

There’s always someone here for you, all you have to do is holler and we’ll come running.

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Already applied or have a mortgage with us?

If you want to be our friend or are already one of the family then just click the right button and you’re off.

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