From Deputy chief executive Peter Beaumont
Coronavirus has thrown us all a real-life curve ball but we wanted to reassure you that we’re here to support you and for Real Life lending it’s business as usual, albeit with some changes.
Keeping our people and our partners safe and healthy and continuing to provide the levels of service you are used to is our top priority. This means we’ve been preparing, testing, planning and acting.
On Monday we introduced home working for our field teams and onsite underwriters to protect our people and broker partners. Our mobile teams continue to work closely with the businesses we support through timely and regular contact and can be reached by phone and email as usual.
Over the last month, and with the support of our people and technology partners, we’ve also been testing our business continuity plans and IT resilience. This means we’re now ready to seamlessly implement home working for everyone at our head office if and when it is appropriate.
And we’ve been preparing for the impact Coronavirus may have on our borrowers, your customers. In partnership with our funders we’re finalising plans that will ensure we are in a position to support those borrowers in need now and in the future.
We’ll keep you up to date with any further changes and thank you for your continued support in these challenging times