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Our service and turnaround times

Figures accurate as of 9th April 2021
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 144 hours

Documents Assessed

Documents Assessed

within 144 hours

Valuations Assessed

Valuations Assessed

within 144 hours

Telephone average wait time

Telephone average wait time

2 minutes 54 seconds

The Word On The Street
Friday 23rd of October 2020

The Mortgage Lender finishes third quarter with record performance

The Mortgage Lender finished the third quarter with record increases in Buy to Let applications and completions and is expanding its team with a customer services recruitment drive.

Decisions in Principle were up 15 per cent in September compared to August while applications climbed 13 per cent and completions jumped by 29 per cent ending the quarter with three consecutive months of market share gains.

Overall its 131 strong team is now back full time and it is expanding its customer service team with the addition of seven Glasgow-based roles including a head of customer support and recoveries and six customer support officers.

The Mortgage Lender chief executive Peter Beaumont said: “Alongside the vast majority of businesses in the UK where we thought we would be at this point in the year and where we are now is completely different.

“But I’m proud of the way our team has responded to those challenges, we adapted, improved our Buy to Let products, introduced desk top valuations, and were able to carry on Buy to Let lending throughout with the backing of a balance sheet lender.

“Our latest performance figures underline the fact that we made the right decisions at the right time and are able to provide Buy to Let products and rates that brokers and their clients find attractive.

“We’re now in a position to grow the team and bolster our customer servicing capabilities as we look to the future and supporting brokers and customers as we all work through the longer term implications of the financial shock of Coronavirus.”

The Mortgage Lender is an intermediary only specialist lender. It provides products and criteria that meet the needs of borrowers who are not served by the High Street.

From 22 October it has a replacement range of Buy to Let products linked to the TML Buy to Let Base Rate in line with the industry transition away from LIBOR before the end of 2021.

Written by Sarah Learoydof The Mortgage Lender

Fancy another?

There’s plenty more where that came from. These ones are on us.

Thursday 11th February 2021

Sarah McCawley joins The Mortgage Lender

The Mortgage Lender has appointed Sarah McCawley into the role of business…
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Tuesday 9th February 2021

TML expands residential range with Help to Buy

The Mortgage Lender has expanded its recently launched residential range with the…
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Thursday 28th January 2021

Shawbrook Bank acquires TML

Shawbrook Bank has acquired The Mortgage Lender for an undisclosed sum underpinning…
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