Terms & Conditions



In Our Website terms and conditions the following expressions shall have the meanings defined below, except where the context otherwise requires:

""Agreement"" means the terms of this agreement;
""Application"" means any and all applications submitted by You (as principal or agent) to Us for one of Our products;
""Applicable Laws"" means all relevant legislation including FSMA, the GDPR, DPA, the Proceeds of Crime Act 2002, the Bribery Act 2010, the Consumer Rights Act 2015, the Consumer Credit Act 1974, the Mortgage Credit Directive and statutory Instruments (including the RAO, Money Laundering Regulations 2007, the Distance Marketing Regulations 2004 and the MCD Order) and any relevant regulatory rules or principles (including the FCA Rules and PRA Rules, those of the Information Commissioner, and the Advertising Standards Authority) that from time to time are in force, in so far as they relate to the performance of the various obligations under Our Website Terms or to the regulation of Us, You and/or the Intermediary;
""Appointed Representative"" means as defined in the FCA Rules;
""Borrower"" means a borrower or prospective borrower of a Residential or Buy to Let Mortgage Advance, whether they are a private individual or a Limited Company;
""Business Day"" means any day (except Saturday and Sunday) on which banks are open for business in the City of London excluding public holidays;
""Buy to Let"" means first mortgage advances (being the amount calculated at completion of the mortgage, irrespective of any mortgage retention) by Us, which are not regulated by the Financial Conduct Authority, secured against a property which the borrower intends to let to third parties;
""Buy to Let Mortgage Advances"" means first mortgage advances, (being the amount calculated at completion of the mortgage, irrespective of any mortgage retention) by Us secured against a property purchased or remortgaged for Buy to Let purposes. For the avoidance of doubt further advances are not Buy to Let Mortgage Advances for the purposes of this agreement;
""Confidential Information"" means all information of a confidential or proprietary nature (including information imparted orally) relating to the business of either Party, including, without limitation, the terms of this Agreement and any associated pricing;
""Contract Year"" means the period of 12 months commencing on the Effective Date, and each subsequent period of 12 months commencing on an anniversary of the Effective Date;
""Data Subject"" as the meaning given in the GDPR;
""Declaration"" means a declaration form completed and signed or authorised by a Borrower, as part of an Application which covers various aspects of Our processes and statutory obligations that are not contained on the Mortgage Advance application form;
""DIP"" means a decision in principle to accept, decline or refer a Borrower for a Mortgage Advance;
""DIP Procedure"" means the procedure whereby before an application for a Mortgage Advance is completed by a Borrower, a DIP Request is completed and forwarded to Us via the Intermediary Channel in order for the information on the DIP Request to be checked against Our lending criteria and for a credit check to be undertaken against the Borrower to enable Us to give a DIP;
""DIP Request"" means a DIP request form completed and signed or authorised by a Borrower whereby the Borrower agrees to information being passed to and used by Us for the purposes of the DIP Procedure;
""Directly Authorised Broker"" means a mortgage broker directly authorised by the FCA to provide mortgage advice under the FCA Rules to the public;
""DPA"" means the Data Protection Act 1998 as amended, extended, replaced or re-enacted from time to time;
""Effective Date"" means the date of this Agreement;
""FCA"" means the Financial Conduct Authority or any successor body or bodies;
""FCA Handbook"" means the Handbook provided by the FCA on its website;
""FCA Rules"" means the rules of the FCA;
""Force Majeure"" means in relation to either party, any circumstances beyond the reasonable control of that party (including, without limitation, war or threat of war, sabotage, civil disturbance, acts of any governmental or supra-national authority and currency restrictions);
""FSMA"" means the Financial Services and Markets Act 2000 and all statutory instruments and secondary legislation enacted pursuant to it;
""GDPR"" means the General Data Protection Regulation (EU) 2016/679;
""Group"" means in relation to any party, that party, its holding companies and their subsidiaries (where holding company and subsidiary shall have the meanings given in section 1159 of the Companies Act 2006 as amended) from time to time including without limitation any regional brands of any party and “Group Company” in relation to a party shall mean any company or regional brand within that party’s Group.
""Illustration"" has the definition given to it under MCOB;
""Inducements"" means a benefit offered with a view to bringing about a particular course of action;
""Intermediary Channel"" means the online channel for the introduction of mortgage business to Us maintained by Us on one or more of Our Websites;
""Intermediary Channel Rules"" mean the rules, requirements, systems and procedures as stipulated by Us from time to time with which third party intermediaries introducing mortgage business to Us must comply;
""MCOB"" means Mortgages and Home Finance: Conduct of Business Sourcebook in the FCA Handbook;
""Month"" means calendar month;
""Mortgage Advances"" means Buy to Let Mortgage Advances and Residential Mortgage Advances;
""Network"" means a company or organisation which operates a network of mortgage brokerages or other authorised persons whereby the company or organisation is directly authorised by the FCA, each of the mortgage brokerages are Appointed Representatives of the company or organisation and the company or organisation is responsible for the regulatory authorisations and regulatory compliance of its Appointed Representatives;
""PCI DSS"" means all card scheme rules and regulations and required certifications, including but not limited to the most recent version of the Payment Card Industry Data Security Standard as promulgated by the PCI Security Standards Council as updated from time to time;
""Personal Data"" has the meaning given in the GDPR;
""PRA"" means the Prudential Regulation Authority or any successor body or bodies;
""Process"" (unless the context otherwise requires) has the meaning given in the GDPR;
""Product Withdrawal Process"" means the process pursuant to which We notify You that one of Our products is to be withdrawn from the market;
""Regulated Mortgage Contract"" has the definition given to it under MCOB;
""Related Parties"" means in respect of a person their respective officers, employees, agents, approved sub-contractors and any other persons who perform services for or on behalf of that person in connection with this Agreement (each a “Related Party”);
""Residential Mortgage Advances"" means first mortgage advances (being the amount calculated at completion of the mortgage, irrespective of any mortgage retention) by Us secured against residential property. For the avoidance of doubt further advances are not “Residential Mortgage Advances” for the purposes of this Agreement;
""Our Websites"" means Our internet sites whose urls are, and or any additional or alternative urls as may be determined from time to time by Us; and
""Vulnerable Borrower"" means a Borrower who is at greater risk of suffering detriment, or for whom detriment is likely to be more substantial, as a consequence of their personal or financial circumstances.


2.1 You must be registered with Us in accordance with these Website terms in order to introduce business to us. By using Our Website and submitting Applications to us You agree to comply with these Website terms at the time of registration with us and on each occasion an Application is submitted via the Intermediary Channel. You should read Our Website terms carefully. We may also ask you to sign a hard copy of these terms after your first registration when We ask for payment details.



3.1 You agree to act honestly and professionally and to use all due skill, care and attention in performing Your obligations contained or referred to in this Agreement.

3.2 You agree that You will receive a fee of 0.45% for any Residential Mortgage Advances and 0.45% for any Buy to Let Mortgage Advances (being the amount calculated at completion of the mortgage, irrespective of any mortgage retention) made by Us and for which You have submitted an Application. If You sign up to receive fees through a third party such as a club or specialist distributor, then that third party will receive the fee on Your behalf and that fee may be different to that set out above. You agree that payment by us of fees to that third party extinguishes any liability we have to You in relation to those fees.

3.3 You agree that if You make an Application through a third party, that You have given full authority to that third party to act as Your agent to bind You in all respects when submitting Applications to us and You take responsibility for any errors or omissions of that third party. In particular, You remain responsible for all of Your compliance obligations and obligations under this Agreement towards any Borrower notwithstanding any third party submitting mortgage business on Your behalf. Should that third party cease to be authorised to submit Applications on your behalf you will inform us immediately.

3.4 You confirm You will introduce mortgage business to us by electronic means via the Intermediary Channel in accordance with the Intermediary Channel Rules and agree to prevent unauthorised use of Your username and password to access Our Website. If You know or suspect any unauthorised use of Your username or password You must notify Us immediately.

3.5 You shall:

not amend the details contained on any Illustration;
not self-instruct any valuation report;
ensure that each Borrower is aware that any fee paid by such Borrower to You, other than our application fee and/or valuation fee/TT fee/completion fee (if applicable), is not for the benefit of or at the request of us and that once We commence processing of an Application processing fees will be deducted from a Borrower’s debit and/or credit card;
ensure that the literature and information provided to Borrowers is up to date and accurate and destroy all literature, forms and documents under Your control either on request and/or in the event You are supplied with revised literature and/or information;
not indicate or imply to any person that You are an agent or partner of us nor that You can bind us in any way;
comply with at all times all processes and criteria, as may be amended by us, and notified to You from time to time;
always obtain Our written consent before using Our name or logo in any advertising; comply with i) FSMA, (ii) the FCA Handbook and FCA Rules and (iii) any guidance and/or codes of practice issued by the FCA and the PRA;
comply with the requirements of the GDPR and its related regulations as amended from time to time;
ensure that Your employees and agents are of good character and do not act in any way that might adversely affect Our reputation;
distribute our products in accordance with Your responsibilities under the FCA’s Handbook, including but not limited to embracing each of the six Borrower outcomes set out by the FCA as central to its “Treating Borrowers Fairly (TCF)” initiative;
conduct Your businesses in accordance with the requirements of all Applicable Laws, and standards, codes of practice, industry standards and industry guidelines or other legal requirements;
complete and submit each: (i) DIP Request form completed and signed or authorised by a Borrower; and (ii) an Application for a Mortgage Advance, in accordance with the Intermediary Channel Rules and otherwise comply with the with the Intermediary Channel Rules when introducing business to us;
ensure that where a paper based application is permitted under the Intermediary Channel Rules, any such paper based application: (i) is made on the then current application forms available on the Intermediary Channel; (ii) has been duly completed by You; (iii) has been duly signed by the Borrower; and (iv) is submitted, in accordance with the Intermediary Channel Rules.
ensure that each Borrower has given their informed consent to the submission of the Declaration, such Declaration being completed and signed or authorised by a Borrower, as part of that Borrower’s application which covers various aspects of our processes and statutory obligations that are not contained on the Mortgage Advance application form;
ensure that where required under GDPR that you obtain the appropriate consents from each Borrower before completing and submitting (i) a DIP Request or (ii) an application for a Mortgage Advance and that each borrower has been provided with a copy of our Fair Processing Notice;
ensure that the requirements of the GDPR shall be met in respect of all data received from or processed in relation to any borrower or potential borrower and that the rights of borrowers or potential borrowers as data subjects will be protected in accordance with the GDPR;
ensure that each Borrower has given his informed consent to any credit check being completed by us against the Borrower’s name which leaves a ‘footprint’ against the Borrower’s name as part of an application;
co-operate fully with us in the investigation of any suspected fraudulent activity;
co-operate with us in ensuring that all relevant statutory and/or regulatory requirements regarding documentation, records or systems of security are complied with;
ensure that, should You identify any person as a Vulnerable Borrower such that we might need to communicate with them in a particular way, then any such Vulnerable Borrower is identified as such to us (together with an explanation of their communication needs – to be communicated with us in writing to; and,
ensure that due consideration is given to a Borrower’s circumstances and their status as a Vulnerable Borrower when advice is given in respect of any application;

3.6 You warrant and represent that:

You hold all relevant legal, regulatory and other authorisations necessary for carrying out Your obligations under this Agreement;
You are authorised to enter into this Agreement;
You shall conduct Your business in accordance with the requirements of all Applicable Laws, and standards, codes of practice, industry standards, industry guidelines, the FCA Handbook and other legal requirements.

3.7 You agree to inform us immediately in the event that:

any of Your authorisations, registrations or permissions needed to conduct all or part of Your business lawfully are not current or are believed to be in jeopardy or there is any change in Your registration status with the FCA or any other regulatory body, a report is commissioned under section 166 of the Financial Services and Markets Act 2000 in relation to You or if a warning and/or final notice is served on You by any regulatory body, You cease to be an Appointed Representative or You are given notice that You are to cease being an Appointed Representative or that appointment is at risk; and
You commit a material breach of any relevant laws, regulations, the FCA Rules or the FCA Handbook.

3.8 You agree to maintain professional indemnity and third party insurance sufficient to cover Your obligations under this Agreement. You are responsible for any amount not covered by insurance. On our request, You agree to provide us with the insurance policy(ies) required under this Agreement and the receipt(s) for the last premiums paid if requested.

3.9 Should we provide written evidence that we have made any payment to You or any agent acting on Your behalf in error or paid to You on trust, You agree that we shall be entitled to make a demand for immediate repayment or to set off any outstanding fee against any debt owed to You by us.

3.10 In relation to all Applications submitted to Us, You warrant to and agree with Us that:

Where You have completed the Application, the Borrower has read and confirmed that the contents of the Application are correct and that You have informed the Borrower that their data will be submitted and tracked electronically by both You and Us for the purpose of processing their Application.
You give potential Borrowers advice regarding the suitability of Our products. We do not guarantee that Our products will be suitable for any Borrower.
Upon submitting the Application You warrant that the Borrower has authorised Us to check information provided by the Borrower using reasonable means and to retain copies of such results on Our files.
You will inform the Borrower and obtain their agreement to the effect that We are entitled to use any information in connection with the Application for fraud prevention purposes. If We obtain possession of the property because the Borrower breaches any of its obligations resulting from its receipt of a Mortgage Advance We may disclose information regarding the Mortgage Advance to the H.M. Revenue and Customs.
We are entitled to make such enquiries as We deem necessary in connection with the Application to confirm the accuracy of the information provided and for credit reference and fraud prevention purposes.
We may make enquiries of credit referencing agencies and produce such statistical results as We consider necessary when assessing the Application. You must inform the Borrower that We may make such enquiries and that the agencies concerned may make a record of the enquiries for their files and that the records may be used for general assessment and/or debt collection analysis purposes.
In the event that any insurers with whom We have arrangements initiate proceedings or otherwise defend an action relating to any insurance policy created that results from an Application by a Borrower received from You, You acknowledge that You will provide Us with such documentation as such insurers may require and that We are authorised to provide any insurers with such documentation.
You acknowledge that, prior making the Introduction in relation to one of Our products, You will disclose to the Borrower: (i) any fees and/or charge(s) that may be payable in respect of any of Our products they have chosen; and (ii) any monies and/or benefits You will receive as a result of making the introduction.
We may approach an insurance company for buildings or buildings and contents insurance, at Our discretion, and where applicable, to obtain insurance for Our benefit in the event that the property is repossessed and sold for less than the outstanding debt and that any information required to be given to the insurance company may be given.
You will pass all documentation that We provide for the benefit of the Borrower to them and pass on to Us any information provided by them to support their Application.
If You submit an Application to Us as a result of a sales lead from a third party, that either You, or if You are an Appointed Representative, Your principal, has entered into an agreement with that introducer (A) providing that the introducer will make such introductions in accordance with Applicable Laws, and (B) including an undertaking from the introducer that he (I) will limit his activities to effecting introductions within the meaning of the applicable exemptions of FSMA only; (II) will not engage in any regulated activities under FSMA; (III) will not be paid by the Borrower by virtue of the introduction made by the introducer for or in connection with any transaction for a Mortgage Advance; (IV) will disclose to the Borrower, prior to making the introduction, any monies and/or benefits he will receive as a result of making the introduction; (V) will disclose to the Borrower, prior to making the introduction details of any affiliation between the introducer and You; and (VI) will maintain written records of the disclosures under (IV) and (V) that are made; and will comply with Our reasonable requirements regarding the form of any such disclosure and/or record of such disclosure required in this condition.
For all Applications for Mortgage Advances, You will (A) before You submit (or arrange to submit) an Application for that Mortgage Advance, advise the Borrower on the suitability of the Mortgage Advance, provide them with the Illustration for the Mortgage Advance, and an adequate explanation of it, notify them of the information We require to assess affordability, when We require it and the consequences of failing to provide it in accordance with the FCA Rules, and (B) if the terms of the Mortgage Advance applied for change, provide them with a revised Illustration and adequate explanation for that Mortgage Advance in accordance with the FCA Rules.


4.1 In entering into Our Website Terms, We do not undertake to accept all business introduced by You and reserve the right at Our discretion not to accept business.
4.2 We will conduct an initial assessment upon receipt of the Application and allocate a credit score. If the initial application is successful the Application will be confirmed as a continuing application and processing fees, if any, will be deducted from the Borrower’s account and/or credit/debit cards.
4.3 We will then complete the application process and when We are satisfied that all the requirements of the Application have been completed We will send a mortgage offer to the Borrower and any solicitor acting for the Borrower notified to us in writing.
4.4 We will ensure that the information provided on Our Website complies with the Applicable Laws.


5.1 Your Personal Data:

We do not collect Personal Data from You when You access the unrestricted part of Our Website. However, when You visit or register for access to the restricted access part of Our Website, We will collect information about You which We require to identify You, and this may include Personal Data. We may also collect Personal Data when You submit an Application or DIP Request or use the services or products featured on Our Website.
We will process Your Personal Data for the purposes of identifying You, fulfilling Your instructions, for communicating with You and for the purpose of performing Our obligations and enjoying Our rights under these terms and conditions. It may also be retained and processed by Us for general research purposes.

5.2 Borrower’s Personal Data:

You and We acknowledge that Applications and DIP Requests will contain the Personal Data of the Borrower and may also contain the Personal Data of third parties.
By submitting an Application or a DIP Request, You confirm that You have obtained the consent of the Borrower (and the consent of all third parties whose Personal Data is included within the Application or DIP Request) to disclose their Personal Data to Us and for Us to process their Personal Data for the purpose of processing the Application or DIP Request, including making enquires of credit reference and fraud prevention agencies and for insurance purposes. You must not submit any Application or DIP Request unless and until You have obtained all such consents and provided borrowers with a copy of our Fair Processing Notice.

5.3 If You are required to process Personal Data on Our behalf You must do so in accordance with Our written instructions and all Applicable Laws and You will not do or omit to do (or permit to be done or not done) anything that would cause Us to breach of the DPA, GDPR or any related regulations.

5.4 You agree that, in relation to any data You receive from a borrower or potential borrower in connection with any mortgage You are acting as a joint controller of that data.

5.5 Each party warrants to the other that, in relation to any Personal Data it obtains from the other party or otherwise processes in connection with any Application, DIP Request or these terms and conditions, it shall:

process the Personal Data in compliance with all Applicable Laws, enactments, regulations, orders, standards and other similar instruments;
(having regard to the state of technological development and the cost of implementing any measures) take appropriate technical and organisational measures against the unauthorised or unlawful processing of such Personal Data and against the accidental loss or destruction of, or damage to, such Personal Data to ensure a level of security appropriate to:
the harm that might result from such unauthorised or unlawful processing or accidental loss, destruction or damage; and
the nature of the data to be protected, and shall take reasonable steps to ensure compliance with those measures; and
Not transfer or process any such Personal Data outside the European Union without the prior written consent of the data Subject, and
Other than in compliance with Article 45 of the GDPR

5.6 You shall:

notify Us (within five Business Days) if You receive: (i)
a request from a relevant Data Subject to have access to that person’s Personal Data; or
a complaint or request relating to our obligations under the GDPR; or
any other communication relating directly or indirectly to the processing of any Personal Data in connection with an Application or these terms and conditions;
provide Us with full co-operation and assistance in relation to any complaint or request made in respect of any Personal Data processed in connection with an Application or these terms and conditions, including by:
providing Us with full details of the complaint or request;
complying with a data access request within the relevant timescales set out in the DPA and the GDPR (or any related regulations) but strictly in accordance with Our instructions;
providing Us with any Personal Data You hold in relation to a Data Subject making a complaint or request within the timescales required by Us; and providing Us with any information We reasonably request.
You agree that We may use the personal information You provide about You (in Your capacity as a business) and Your Firm to contact You and Your Firm to update You and Your Firm with details of Our products and services which We think may be of interest to You and Your Firm. This may be by post, telephone or electronic means (e.g. email or SMS). If You do not want Us to use Your personal information in this way please contact us at Marketing Department, The Mortgage Lender Limited, Fifth Floor, 100 Victoria Street, Bristol, BS1 6HZ.
To the extent that you obtain any written consent from any Borrower to pass their Personal Data to third parties for marketing purposes, you shall promptly provide us with a copy of any such consent.
5.7 You shall ensure that Your Appointed Representatives comply with the obligations set out in this clause 5.


6.1 You shall deal in an open and co-operative way with us, the FCA and any other relevant competent authority in relation to reasonable requests or directions by us to ensure that You are in full compliance with the provisions of this Agreement.

6.2 You shall:
not commit any act or omission which causes or could cause it or us to breach, or commit an offence under, any laws relating to anti-bribery and/or anti-corruption (including, without limitation, the Bribery Act 2010);
maintain robust and market standard anti-corruption and gifts and hospitality policies and comply in all respect with such policies;
keep accurate and up-to-date records showing all payments made and received and all other advantages given and received in connection with this Agreement and the steps taken to comply with this clause 2.2, and permit us (or our authorised representatives) to inspect those records as required;
promptly notify us of: (i) any request or demand for any financial or other advantage received by; and (ii) any financial or other advantage given or intended to be given by You or any of Your respective related parties in each case whether directly or indirectly in connection with this Agreement; and
promptly notify us of any breach of this clause 2.
We may terminate this Agreement immediately by giving written notice to that effect to You if You are in breach of this clause 6.2.

6.3 We may, subject to the prior written agreement of the parties, increase the extent to which we monitor (both on-site and remotely) Your compliance with Your obligations under this Agreement, provided that You shall not unreasonably withhold or delay consent to any increase proposed by us where such increase is necessary for compliance with any relevant regulatory rule or applicable law, and where the parties will bear in equal proportions the increased costs which You incur in implementing measures necessary for the implementation of, or complying with, such additional requirements.


We, our auditors, our advisors, our funders and relevant regulatory authorities (each an Auditing Body) shall have the right at any time or times, upon giving not less than five Business Days’ advance notice to You (or, if shorter, the longest period of notice permitted under any relevant regulatory rule or applicable law), on not more than one occasion in each year (or at such frequencies as are required for compliance with any relevant regulatory rule or applicable law) to examine all files and records in Your possession or control relating to this Agreement or to interview You or Your staff involved in providing the services either by entering Your premises to access all such documentation and/or by us or our auditors requesting information and/or documentation from You, subject always to our ensuring that such Auditing Bodies (other than any regulatory authority) agrees to be bound by the terms of confidentiality set out in clause 12, and provided always that we and our Auditing Body shall not be entitled to have access to any records or systems containing information relating to any of Your other clients. You shall comply and co-operate with all reasonable requests from us for information and/or documentation. This clause shall survive the expiry or termination of this Agreement.


8.1 All intellectual property rights in the logos, trademarks and any material supplied to You by us belong to us at all times. Other than by using the literature and information supplied by us for its purpose in accordance with this Agreement, You shall not and You shall ensure that each member of Your group shall not publish, circulate, issue or release any advertisement or literature relating to our business or make use of our name or logo or that of any of our group without previous written authorisation from us.

8.2 You will ensure that Your computer systems:
are regularly tested using commercially available anti-virus software for all known viruses, trojans, worms or other software routine or hardware components designed to permit either automatically or through externally applied controls, unauthorised access or use to disable, erase or otherwise harm software, hardware or data; and
will not cause any intentional errors, intentional security holes or malicious code to be introduced into any of our computer systems or systems processing our data.

8.3 You shall:
have in place procedures to manage network threats, vulnerability and risks to ensure You and we can continue to do business securely with each other;
not use any hardware or software that is either no longer supported by its manufacturer or licensor or whose support shall end in twelve months or less, unless otherwise agreed in writing by us;
when implementing any hardware or software ensure that it is securely configured and vulnerability free; and
have in place and adhere to an industry standard patching upgrade policy and ensure that all vendor supplied security updates (patches) are applied.

8.4 This clause 6 shall survive the expiry or termination of this Agreement.


9.1 You shall indemnify us and keep us indemnified against all losses, costs, penalties and/or expenses incurred by us or any claims made against us as a result of Your breach of Your obligations or any warranty under this Agreement or as a result of Your breach of a relevant regulatory rule or applicable law, provided that any liability under this clause 1 shall be limited in accordance with clause 9.5 and nothing in this clause shall restrict or limit our general obligation at law to mitigate a loss W.