menu close
Service Times arr-up
Service Times Close arr-up arr-down

Our service and turnaround times

Figures accurate as of 25th October 2021
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 72 hours

Documents Assessed

Documents Assessed

within 96 hours

Valuations Assessed

Valuations Assessed

within 96 hours

Telephone average wait time

Telephone average wait time

59 seconds

To Know Us Is To Love Us
Friday 10th of August 2018

Sixty Seconds With…Malcolm Etchells, business development manager for North East and Yorkshire

Malcolm Etchells, a new addition to our growing sales team joining from Coventry Building Society, goes under the spotlight and spills the beans on life saving financial support, real life lending, his desire for more motorway drivers to retake their tests and yes, his love of Love Island…

Q. If you could change one thing in the industry, what would it be and why?

For the wider industry to acknowledge and embrace the changing self-employment landscape, assist more customers realise that ambition of owning a home.

Q. What do you think is The Mortgage Lender’s greatest strength(s)?

Real life lending, embracing the ever-changing marketplace.

Q. What five items couldn’t you live without?

Family, iPhone, coffee, laptop and Sky Sports News.

Q. What’s your guilty pleasure?

Love Island.

Q. Biggest compliment you’ve ever received from a customer?

“You have literally saved my life”, after I issued a Critical Illness policy pay-out.

Q. What’s the most surprising part of your role?

The fact that most UK drivers do not know how to drive on the motorway!

Q. Is there a sector of the mortgage market that you think is really untapped?

Later life lending given the UKs older demographic.

Q. Describe yourself in three words?

Credible, professional and trustworthy.

Q. What’s your superhero power…

Being invisible.

Q. Final thought…

Treat people the way you want to be treated.


Malcolm’s Fast 5

Champagne or prosecco? Champagne

Star Wars or Star Trek? Star Wars

Batman or Superman? Batman

Facebook or Twitter? Facebook

Red sauce or brown sauce? It has to be brown sauce.

Written by News Teamof The Mortgage Lender

Fancy another?

There’s plenty more where that came from. These ones are on us.

Friday 3rd September 2021

Quick Fire Friday with… Jill Dickinson, change and release manager at The Mortgage Lender

This week we talk to Jill Dickinson, our latest addition to the…
Read more triangle-right

Friday 30th July 2021

Quick Fire Friday with Katie Haley, regional underwriter at The Mortgage Lender

This week we speak to Katie Haley, regional underwriter at The Mortgage…
Read more triangle-right

Friday 2nd July 2021

Quick-fire Friday with… Rob Jupp Group CEO of Brightstar

This week we talk to Rob Jupp, Group CEO of Brightstar who’s…
Read more triangle-right

Get in touch

There’s always someone here for you, all you have to do is holler and we’ll come running.

Contact Us triangle-right

Already applied or have a mortgage with us?

If you want to be our friend or are already one of the family then just click the right button and you’re off.

Visit our customer site triangle-right