Service Times arr-up
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Our service and turnaround times

Figures accurate as of 14th February 2020
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 48 hours

Documents Assessed

Documents Assessed

within 48 hours

Valuations Assessed

Valuations Assessed

within 48 hours

Telephone average wait time

Telephone average wait time

35 seconds

Sixty Seconds with….Diane McLoughlin, regional underwriter at The Mortgage Lender

Posted Monday 21st of January 2019

Q. Summarise your role at The Mortgage Lender and how you help customers?

A. Provide on-site underwriting expertise at packagers premises, assisting and supporting brokers and case handlers to minimise application to offer time.

Q. Describe yourself in three words?

A. Professional, dependable and friendly.

Q. Most surprising item on your CV?

A. That I’ve been working for the last 5 decades!

Q. What do you think is The Mortgage Lender’s greatest strength?

A. Having an open mind when it comes to looking at each customer’s requirements, circumstances and security, then underwriting them individually.

Q. What five items couldn’t you live without?

A. My hair dryer, lipstick, mascara, high heels and of course a gin and tonic at the end of a busy day!

Q. What’s is the most important attribute of an underwriter?

A. Undoubtedly experience with the ability to use common sense and make sound commercial decisions!

Q. If you won £10 million tomorrow, what would you do with it?

A. Buy a tropical island and retire.

Q. What’s your guilty pleasure?

A. Chocolate, particularly Terry’s orange.

Q. Biggest compliment you’ve ever received from a customer?

A. There’s too many to choose one.

Q. What’s the most surprising part of your role?

A. How enjoyable and easy it is.

Q. What would be your superhero power? 

A. Invisibility.

Q. Final thought…

A. Underwriting is not rocket science, it’s just common sense.


Fast 5

Q. Brad Pitt or Gerard Butler?

A. Definitely Gerard butler

Q. Designer or high street?

A. Both

Q. Mastermind or The Chase?

A. The Chase

Q. Daily Mail or Daily Telegraph?

A. Daily mail winds me up! – it has to be daily Telegraph

Q. Madras or Korma?

A. Madras

By Joanne Gill , of The Mortgage Lender

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