From Friday 17th November, our new residential products are live. We've made improvements to products and criteria to help you help more of your clients.

We continue to support customers who are struggling or think they may struggle with their mortgage payments. If you need our assistance, please call our Customer Support team on 0344 257 0427, Monday to Friday, between 9am and 5.30pm. If your client can keep up with their mortgage payments, we would encourage them to do so, as changing their contract could lead to higher payments down the line.

Intermediaries

Customers

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Residential Criteria Guide

Residential Criteria Guide

Property

Minimum valuation

£70,000 (£150,000 in London and South East).

Maximum valuation

£2m (property valuations over £2m are considered on referral).

Locations

Mainland England, Scotland and Wales. Postcode restrictions may apply.

Retentions

Acceptable for essential repairs only. Max 5% of current property value.

Flats/maisonettes/apartments

Must be leasehold in England and Wales. Heritable is acceptable in Scotland.

Tenure

Freehold or leasehold in England and Wales. Scottish properties must be absolute ownership or heritable."

GET IN TOUCH WITH US

Got a question or working on a tricky case? Drop us a line and we'll get straight back to you.

COME TO THE WRONG PLACE?

We only sell our products through expert broker partners, so you can’t apply to us directly for your own mortgage. If you’re shopping for yourself, jump over to the Customer area for more information.

Visit our customer site