From Friday 17th November, our new residential products are live. We've made improvements to products and criteria to help you help more of your clients.

We continue to support customers who are struggling or think they may struggle with their mortgage payments. If you need our assistance, please call our Customer Support team on 0344 257 0427, Monday to Friday, between 9am and 5.30pm. If your client can keep up with their mortgage payments, we would encourage them to do so, as changing their contract could lead to higher payments down the line.

Intermediaries

Customers

Businessman on subway. In the background businessman out for lunch with partner

Residential Criteria Guide

Residential Criteria Guide

Nationality & Residence

UK and EEA nationals

Full 3 years’ residential history required.

Non-EEA nationals

Must be resident in the UK for the last 3 years and have the permanent right to reside.

Diplomatic immunity is not allowed.

Non UK Nationals

For all non UK nationals a certified copy of a passport is required. Additional information may be required.

GET IN TOUCH WITH US

Got a question or working on a tricky case? Drop us a line and we'll get straight back to you.

COME TO THE WRONG PLACE?

We only sell our products through expert broker partners, so you can’t apply to us directly for your own mortgage. If you’re shopping for yourself, jump over to the Customer area for more information.

Visit our customer site