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Our service and turnaround times

Figures accurate as of 20th September 2021
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 48 hours

Documents Assessed

Documents Assessed

within 48 hours

Valuations Assessed

Valuations Assessed

within 48 hours

Telephone average wait time

Telephone average wait time

29 seconds

To Know Us Is To Love Us
Friday 9th of April 2021

Quick Fire Friday with…Louise Munro, customer support officer at The Mortgage Lender

This week we talk to Louise Munro who has recently made the move from the quality team at The Mortgage Lender to take up a role as a customer support officer. She tells us why she thinks you should always be part of something great, her guilty pleasure during lockdown of river walks and red wine and the hashtag that she thinks sums up the current mortgage market perfectly…

Best piece of career advice and who was it from?

To be part of ‘something great’ and not just ‘anything’!  A former manager.

What’s the most surprising part of your role?

That after 10 years of not being on the phones – I love speaking to people and being able to help them.

What’s your lockdown guilty pleasure?

River walks with the kids followed by a large red wine.

Sum up the current mortgage market in a hashtag?


What have you missed over the last year?

Belly laughs with my sisters aka my BFF since primary school (and that was a long time ago lol).

Favourite film – and why?  

There are two! Hitch – no matter how many times I watch it, it always makes me proper laugh out loud! And Something’s Gotta Give – super funny and light hearted.

Favourite holiday location?

Barbados – amazing beaches, amazing people, amazing food and the best music in town!

Who is your celebrity crush?

Giulio Berruti. 

Designer or high street? High street.

Work from home or work in the office? Work from home

Cook or be cooked for? Cook

Documentary or reality TV? Documentary

Golf or Motorsport? Motorsport

Written by Sarah Learoydof The Mortgage Lender

Fancy another?

There’s plenty more where that came from. These ones are on us.

Friday 3rd September 2021

Quick Fire Friday with… Jill Dickinson, change and release manager at The Mortgage Lender

This week we talk to Jill Dickinson, our latest addition to the…
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Friday 30th July 2021

Quick Fire Friday with Katie Haley, regional underwriter at The Mortgage Lender

This week we speak to Katie Haley, regional underwriter at The Mortgage…
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Friday 2nd July 2021

Quick-fire Friday with… Rob Jupp Group CEO of Brightstar

This week we talk to Rob Jupp, Group CEO of Brightstar who’s…
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