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Our service and turnaround times

Figures accurate as of 20th September 2021
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 48 hours

Documents Assessed

Documents Assessed

within 48 hours

Valuations Assessed

Valuations Assessed

within 48 hours

Telephone average wait time

Telephone average wait time

29 seconds

To Know Us Is To Love Us
Friday 5th of March 2021

Quick Fire Friday with…Louise Apollonio, national account manager at The Mortgage Lender

This week we talk to Louise Apollonio, national account manager at The Mortgage Lender, about dreams of achieving her bucket list at 10,000 feet, getting her running shoes on and the career advice that’s never left her…

Sum up the current mortgage market in a hashtag?


Best piece of career advice and who was it from?

Never burn your bridges – from my Dad.

New talent/ skill acquired during lockdown?

A newfound love for running. It started with the ‘Run 5, Donate 5 and Nominate 5’ for NHS charities and now I have signed up to complete a half marathon later this year.  

What have you missed over the last year?

Hugs! I’ve really missed friends and family.

Who’s the person that’s had the greatest influence on your career, and why?

My husband as he has always believed in me and backed me up in all my decisions.

What will revolutionise the mortgage market in the future?

Technology, we have seen over the pandemic how the market has embraced new ways of working using technology.

Item from your bucket list you want to check off first?

I would love to do a skydive – ideally in a different country, somewhere with amazing views.

New home or character property?

Character property

Couch potato or gym bunny?

Gym bunny

Cocktail or shot?


Sporty little number or off-roader?

Sporty little number

Written by Sarah Learoydof The Mortgage Lender

Fancy another?

There’s plenty more where that came from. These ones are on us.

Friday 3rd September 2021

Quick Fire Friday with… Jill Dickinson, change and release manager at The Mortgage Lender

This week we talk to Jill Dickinson, our latest addition to the…
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Friday 30th July 2021

Quick Fire Friday with Katie Haley, regional underwriter at The Mortgage Lender

This week we speak to Katie Haley, regional underwriter at The Mortgage…
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Friday 2nd July 2021

Quick-fire Friday with… Rob Jupp Group CEO of Brightstar

This week we talk to Rob Jupp, Group CEO of Brightstar who’s…
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