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Our service and turnaround times

Figures accurate as of 19th November 2021
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 72 hours

Documents Assessed

Documents Assessed

within 96 hours

Valuations Assessed

Valuations Assessed

within 72 hours

Telephone average wait time

Telephone average wait time

26 seconds

To Know Us Is To Love Us
Friday 30th of April 2021

Quick Fire Friday with…Christopher McKnight, telephone business development manager at The Mortgage Lender

We talk to new recruit Christopher McKnight as he shares a dream of getting behind the wheel in motorsport, the one driving related item he’d like to banish to Room 101 and the wise words from his father he lives by…

Sum up the current mortgage market in a hashtag?


Best piece of career advice and who was it from?

Push yourself as there’s no growth in comfort. My Dad.

Who’s the person that’s had the greatest influence on your career, and why?

My father due to work ethic. He says Rome wasn’t built in a day because he wasn’t on that job.

Best thing about working in mortgages?  

Making a difference to people’s lives.

What’s your proudest career moment?  

Promotion to AVP from my time at Barclays for recognition of my contribution to the business. 

What’s your lockdown guilty pleasure?

Love is Blind (Netflix).

Ideal day?

Out with the dog in the morning – haircut, lunch, night out with the lads.

Favourite film – and why?  

Donnie Brasco – a fascinating true story.

What’s your signature dish / bake?  


What would you banish to Room 101?

Average speed cameras.

Item from your bucket list you want to check off first?

Learn a foreign language.

If you could be famous for a day what would it be for?  

Formula 1 world champion.

If you won £10 million tomorrow, what would you do with it?

Relocate to Monaco.

Work from home or work in the office?  


Saint or sinner?  


Half full or half empty?

Half full.

Golf or Motorsport?


Written by Cara Donnellyof The Mortgage Lender

Fancy another?

There’s plenty more where that came from. These ones are on us.

Friday 3rd September 2021

Quick Fire Friday with… Jill Dickinson, change and release manager at The Mortgage Lender

This week we talk to Jill Dickinson, our latest addition to the…
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Friday 30th July 2021

Quick Fire Friday with Katie Haley, regional underwriter at The Mortgage Lender

This week we speak to Katie Haley, regional underwriter at The Mortgage…
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Friday 2nd July 2021

Quick-fire Friday with… Rob Jupp Group CEO of Brightstar

This week we talk to Rob Jupp, Group CEO of Brightstar who’s…
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