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Our service and turnaround times

Figures accurate as of 19th November 2021
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 72 hours

Documents Assessed

Documents Assessed

within 96 hours

Valuations Assessed

Valuations Assessed

within 72 hours

Telephone average wait time

Telephone average wait time

26 seconds

To Know Us Is To Love Us
Friday 28th of May 2021

Quick Fire Friday with… Martin Watt, Head of Buy-to-Let New Lending at The Mortgage Lender

We talk to new recruit Martin Watt, head of btl new lending at The Mortgage Lender, about public speaking, the famous chef, comedian and pop star he’d like to invite round for dinner and how a hidden talent resulted in a hat-trick of success…

Who’s the person that’s had the greatest influence on your career, and why?

My Dad. His persona, pragmatism, use of emotional intelligence and breadth of view are personality traits and skills that I endeavour to utilise every day.

Biggest industry opportunity?

There is a huge opportunity to cater for customers who have different lifestyles with innovative products and flexible risk assessment criteria.      

Best thing about working in mortgages?

Helping customers achieve their dreams from purchase of their first home to capital raising, move to a bigger home and support during life events.         

Which five famous people (dead or alive) would you invite over for dinner?

Jamie Oliver, Rihanna, Kevin Bridges, Henrik Larsson, Jock Stein.  

If you won £10 million tomorrow, what would you do with it?

Buy property abroad and enjoy quality time with friends and family in sunny climates.     

What’s your hidden talent?

I am a bowler and have won my club championship 3 times.    

Save or splash the cash?

Save. Many years of working in Risk roles highlighted the importance of money management and shaped my approach to saving.          

Half full or half empty?

Always full. I explore solutions as opposed to dwelling on issues. Someone smiling makes others feel good and using positive language is far more impactful.     

A talker or a listener?

I enjoy public speaking. I fully appreciate the importance of listening to understand and showing an interest in others by maintaining the focus on them.  

Written by Cara Donnellyof The Mortgage Lender

Fancy another?

There’s plenty more where that came from. These ones are on us.

Friday 3rd September 2021

Quick Fire Friday with… Jill Dickinson, change and release manager at The Mortgage Lender

This week we talk to Jill Dickinson, our latest addition to the…
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Friday 30th July 2021

Quick Fire Friday with Katie Haley, regional underwriter at The Mortgage Lender

This week we speak to Katie Haley, regional underwriter at The Mortgage…
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Friday 2nd July 2021

Quick-fire Friday with… Rob Jupp Group CEO of Brightstar

This week we talk to Rob Jupp, Group CEO of Brightstar who’s…
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