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Our service and turnaround times

Figures accurate as of 9th April 2021
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 144 hours

Documents Assessed

Documents Assessed

within 144 hours

Valuations Assessed

Valuations Assessed

within 144 hours

Telephone average wait time

Telephone average wait time

2 minutes 54 seconds

Announcements
Thursday 7th of April 2016

The Mortgage Lender makes head of sales appointment as it gears up for launch

The Mortgage Lender, which is due to launch its intermediary-only proposition in the coming weeks, has appointed Paula Priest, a former sales and relationship manager with Barclays Bank and Nationwide, as head of sales.

Priest will be responsible for The Mortgage Lender’s team of key account managers and establishing close relationships with networks, distributors and mortgage clubs.

She has more than twenty-six years’ financial services experience including being part of the launch team for The Mortgage Works and building the Portman/ Nationwide’s business development team.

Priest says: “I am passionate about delivering exceptional broker service.

“The Mortgage Lender will put the personal touch back into the relationship between lender and broker by being accessible, honest and fair. The broker is our customer and I feel lenders forget they have a choice where they place their business.

“We aim to create partnerships with brokers by being innovative in our offering and simplistic in the way that brokers interact and get a decision from us.”

Sales and marketing director, Pete Thomson says: “Paula has invaluable sector experience. Her passion for delivering customer service and investing in building strong relationships with distributors, networks and clubs mirrors our own.

“We’re delighted to announce her appointment and are looking forward to launching The Mortgage Lender to market in the coming weeks.”

Written by News Teamof The Mortgage Lender

Fancy another?

There’s plenty more where that came from. These ones are on us.

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