Service Times arr-up
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Our service and turnaround times

Figures accurate as of 14th November 2019
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 72 hours

Documents Assessed

Documents Assessed

within 72 hours

Valuations Assessed

Valuations Assessed

within 72 hours

Telephone average wait time

Telephone average wait time

35 seconds

Word on the street

We don’t mind a bit of coverage and are proud to go against the grain and buck convention when it’s called for. This means we get talked about – all nice things of course. Check out the word on the street.

The Mortgage Lender eyes residential purchases with no up-front fee product launch

THE WORD ON THE STREET
The Mortgage Lender has extended its residential range with the launch of its fee offer purchase product. Designed to increase borrower choice, the new no…
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The Mortgage Lender breaks £2bn in third quarter

THE WORD ON THE STREET
The Mortgage Lender broke through the £2bn barrier for decisions in principle on residential and buy to let borrowing during the third quarter of 2019….
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Property maintenance keeping landlords up at night

BIG QUESTIONS DESERVE BIG ANSWERS
Property maintenance tops the list of issues that are keeping residential landlords awake at night according to a special report ‘Buy to Let: The Landlord…
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The Mortgage Lender enhances residential remortgage range

THE WORD ON THE STREET
The Mortgage Lender has enhanced its residential remortgage products, introducing additional products with no up-front fees and either £500 cashback or free standard legals. The…
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The Mortgage Lender growth underpins sales team investment

THE WORD ON THE STREET
The Mortgage Lender has boosted its sales team from 21 to 26 to build closer relationships with an increased number of advisers and service record…
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A quarter of landlords plagued by tenants who can’t change a lightbulb

BIG QUESTIONS DESERVE BIG ANSWERS
A quarter of landlords are facing nonsensical complaints from their tenants, including changing a lightbulb, and four in ten have experienced property damage according to…
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Specialist brokers missing out on £21bn of BTL mortgages

BIG QUESTIONS DESERVE BIG ANSWERS
Specialist buy to let (BTL) mortgage brokers are missing out on £21bn of purchase and remortgage loans for landlords according to research among investors by…
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SPECIAL BTL REPORT: Eight out of ten landlords committed to buy to let

BIG QUESTIONS DESERVE BIG ANSWERS
Eight out of ten landlords (84 per cent) are committed to the buy to let market and looking to maintain or increase the number of…
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The Mortgage Lender joins Master Private Finance panel

THE WORD ON THE STREET
The Mortgage Lender (TML) has been appointed to the panel of newly launched Master Private Finance. Launched by mortgage and protection network, JLM Mortgage Services…
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The Mortgage lender signs second residential funding line with TwentyFour

THE WORD ON THE STREET
The Mortgage Lender has signed a second warehousing facility with TwentyFour Asset Management and HSBC that will fund the continued forward flow of its residential…
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The Mortgage Lender shines a light on leading products with Lumi launch

THE WORD ON THE STREET
The Mortgage Lender has launched Lumi – branding that shines a light on The Mortgage Lender products that stand out from the crowd. The Lumi…
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The Mortgage Lender bolsters team of onsite underwriters

WELCOME TO THE FOLD
The Mortgage Lender has expanded its team of onsite underwriters following the appointment of Warner Pidgeon as regional underwriter for Complete FS.  Warner has more…
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