Service Times arr-up
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Our service and turnaround times

Figures accurate as of 26th January 2021
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 72 hours

Documents Assessed

Documents Assessed

within 72 hours

Valuations Assessed

Valuations Assessed

within 72 hours

Telephone average wait time

Telephone average wait time

20 seconds

App to Offer (working days)

App to Offer (working days)

40 days

The Word On The Street
Friday 8th of January 2021

Helen Linnen joins The Mortgage Lender

The Mortgage Lender has appointed Helen Linnen into the role of business development manager for South Wales and the South West.

Helen has more than 25 years’ experience in financial services which has included positions with Halifax, Uinsure, Castle Trust and LV.

Helen says: “The Mortgage Lender has a great reputation, not only for its real life lending approach but also culturally as a great place to work.

“I’ve spent more time working in financial services than I perhaps care to admit. I especially enjoy working in mortgages, so it’s great to be back in the market and working with such a forward-thinking team.

“Usually, I would be out on the road meeting brokers across the South West and Wales – many of whom I’ve worked with for years and consider as friends. But for now, I’m available for virtual meetings, on the phone and email, and to help brokers if they have a case they’re struggling with or want to find out more about how The Mortgage Lender can help their clients.”

Helen will be working closely with telephone business development manager Craig Fellowes. Her appointment is one of a number The Mortgage Lender is making as it also expands its underwriting, customer support service and compliance teams.  

David Eaves, head of sales for The Mortgage Lender says: “We’re delighted to have Helen on board.  She’s well known and respected in the region, having worked with many of our partners already in previous roles.

“Despite joining the team during a pandemic, she’s hit the ground running and is eager to help more brokers with cases that need a pragmatic approach.”

The Mortgage Lender is an intermediary-only mortgage lender.

Written by Sarah Learoydof The Mortgage Lender

Fancy another?

There’s plenty more where that came from. These ones are on us.

Tuesday 26th January 2021

The Mortgage Lender launches new residential range

The Mortgage Lender has returned to specialist residential lending with purchase and…
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Friday 8th January 2021

Helen Linnen joins The Mortgage Lender

The Mortgage Lender has appointed Helen Linnen into the role of business…
Read more triangle-right

Monday 30th November 2020

The Mortgage Lender joins full panel for all PRIMIS advisers

The Mortgage Lender has joined the full PRIMIS panel giving an additional…
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