From Friday 17th November, our new residential products are live. We've made improvements to products and criteria to help you help more of your clients.

We continue to support customers who are struggling or think they may struggle with their mortgage payments. If you need our assistance, please call our Customer Support team on 0344 257 0427, Monday to Friday, between 9am and 5.30pm. If your client can keep up with their mortgage payments, we would encourage them to do so, as changing their contract could lead to higher payments down the line.

Intermediaries

Customers

Essential Resources

If you have a question or quandary, you’ve come to the right place. We’ve got everything you need from insightful information to helpful hints. If you can’t find what you need, please get in touch – we’d be delighted to help you out!

Submission checklist

Get your ducks
in a row

This guide will help you to submit the right documents so we can get your case to offer as quickly as possible.

View our submission checklist

Conveyancing

Lawyers United Conveyancers Assemble!

View our criteria and apply to join our panel.

Read about Conveyancing

Find your BDM

It's time for Facetime

Our team of business development managers covers the country. Enter your postcode to find yours.

Find your local BDM

Residential Documents

Residential Product Guide

Residential Checklist Items Guide

Residential Criteria Guide

Residential Property Criteria

Documents

Buy to Let Documents

BTL Product Guide

BTL Criteria Guide

BTL Expat Criteria Guide

BTL Checklist Items Guide

Documents

I was delighted with the service the knowledge from my BDM, his help was first class, excellent product and application knowledge.
James Irvine

Read our reviews

See what our intermediaries say, view our Trustpilot Reviews

Get in touch

Register, find your local Mortgage Expert, or just pop us a question. We’re looking forward to hearing from you and we’ll get straight back to you.

COME TO THE WRONG PLACE?

We only sell our products through expert broker partners, so you can’t apply to us directly for your own mortgage. If you’re shopping for yourself, jump over to the Customer area for more information.

Visit our customer site