CONSUMER FOCUS
We will always support customers who are struggling or think they may struggle with their mortgage payments. If a customer needs our assistance they can contact our Customer Support team on 0344 257 0427 Monday to Friday between 9am and 5:30pm. We would encourage customers to keep up with their mortgage payments if they can do so, as missing payments could have an impact on their credit score.
Our commitment to you
We want to make sure every customer receives a great experience and a good outcome from us.
As part of that commitment, we have reviewed and updated our documents and processes. These updates will help you better understand our products and the value they offer.
FREQUENTLY ASKED QUESTIONS
We are always listening when you ask questions about Consumer Outcomes, what it means for us as a lender and what it means for you.
View our FAQsPRODUCT INFORMATION SHEETS
Our Product Information Sheets are now available here.
View our Product Information Sheets
ADDITIONAL
SUPPORT
NEEDS
FACTSHEET
All customers have the potential to need support at some stage. We're here to support you and your customers. Read our Additional Support Needs Factsheet to learn more.
View Factsheet
ADDITIONAL
SUPPORT
REQUIREMENTS
FORM
There are many circumstances that mean customers would like us to work with them differently. If they share this information with us, we’ll take the time to understand their needs and work with you and them to support those needs.
View Form