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Our service and turnaround times

Figures accurate as of 27th March 2020
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 96 hours

Documents Assessed

Documents Assessed

within 96 hours

Valuations Assessed

Valuations Assessed

within 96 hours

Telephone average wait time

Telephone average wait time

58 seconds

Residential

We’ve paused residential applications

We’ve paused residential applications in response to the rapidly evolving COVID-19 situation. We will provide further updates as soon as we are able, in the meantime, thanks for your patience and ongoing support. Our Buy to Let products remain unchanged.