Customers
Intermediaries
Customers
EXPERIENCING PAYMENT DIFFICULTIES? WE’RE HERE TO SUPPORT YOU Please find information and support here.
By telephone: 0344 257 0427 our lines are open Monday to Friday between 9am and 5.30pm (calls are recorded for training and monitoring purposes).
By email: paymentsupport@themortgagelender.com (For your safety, please do not send security or personal details via email) we aim to respond to all email enquiries within 72 hours.
Customers
We’ve now changed the terms of LIBOR-linked mortgages so that they are linked to Bank of England Base Rate.
Impacted customers will have received correspondence from us regarding this. If you have any queries regarding our LIBOR transition, please get in touch.