Service Times
Service Times
Our service and turnaround times
Figures accurate as of 25th October 2021
Dips Reviewed
within 24 hours
Applications Reviewed
within 72 hours
Documents Assessed
within 96 hours
Valuations Assessed
within 96 hours
Telephone average wait time
59 seconds
Customer Contacts
It's good to chat.
How can we help?
Customer Service
0344 257 0428Opening hours 9am to 5.30pm Monday to Friday
customerservice@themortgagelender.comCustomer Support
0344 257 0429Opening hours 9am to 5.30pm Monday to Friday
customerservice@themortgagelender.comPayment Support
0344 257 0427Opening hours 9am to 5.30pm Monday to Friday
paymentsupport@themortgagelender.comAll other queries
0344 257 0428Opening hours 9am to 5.30pm Monday to Friday
customerservice@themortgagelender.com