Important Information i

IMPORTANT: We are opening our portal for case management on existing fully submitted cases only, (document/note uploads and Offer document access). Please do not submit a New DIP or New Application. Due to the volatility of the financial markets we are currently re-pricing our mortgage products and any new case will be unable to obtain a lending decision. Please keep checking our website for updates on our new range.

Important Information
Intermediaries
Customers

Her Majesty Queen Elizabeth II, 1926-2022

As a mark of respect, and to allow our colleagues to pay tribute to Her Majesty the Queen, we will be closed on Monday 19th September. 

Questions you may have

Will telephone and field BDMs be available on 19th September?

No the business will be closed for all activities.

Will live chat be available on the 19th September?

No the business will be closed for all activities.

Will scheduled valuations take place on 19th September?

No, our valuation partners have confirmed they will be closed, and all scheduled valuations will be moved to alternative dates.

Will scheduled completions take place on 19th September?

No, all completions affected have been dealt with individually.

Will proc fee payments be made on 19th September?

No, all banking functions will be closed. BACS have confirmed that in line with usual bank holiday protocol, Direct Debits and Bacs Direct Credits will not be processed, will not arrive and cannot be submitted on Monday 19th September.