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Our service and turnaround times

Figures accurate as of 20th September 2021
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 48 hours

Documents Assessed

Documents Assessed

within 48 hours

Valuations Assessed

Valuations Assessed

within 48 hours

Telephone average wait time

Telephone average wait time

29 seconds

Wednesday 13th of March 2019

We’re switching to ESIS on the 19th of March

From the 19th of March we’re switching to ESIS or European Standardised Information Sheet to give it its full title. From this date, our systems will automatically generate an ESIS document instead of a KFI.

Current TML documents with references to ‘KFI’ or ‘KFI Illustration’ will now simply state ‘Illustration’.

Our system will automatically generate an ESIS document instead of a KFI at the same stages of the application process as today.

Our APRC calculation will not change and will be consistent with KFI’s already issued for Pipeline cases.

Sourcing systems will continue to generate their own version of the ESIS (as they do today with KFI).

Your contact details will now appear on the ESIS document. Why not take this opportunity to check they’re up to date on our system. To change your phone number please login here and click on User Profile. To change your registered address, please email

We have created a table to highlight the impact on pipeline cases.

Written by News Teamof The Mortgage Lender

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