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Our service and turnaround times

Figures accurate as of 10th December 2019
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 72 hours

Documents Assessed

Documents Assessed

within 72 hours

Valuations Assessed

Valuations Assessed

within 72 hours

Telephone average wait time

Telephone average wait time

31 seconds

The Mortgage Lender growth underpins sales team investment

Posted Tuesday 1st of October 2019
THE WORD ON THE STREET

The Mortgage Lender has boosted its sales team from 21 to 26 to build closer relationships with an increased number of advisers and service record business volumes.

David Eaves has been promoted to head of sales and Louise Apollonio has been promoted to national account manager for the North. Gordon Rae, divisional development manager, takes responsibility for introducer relationships in Central London.

It is recruiting for three additional positions, national account manager for the South and two additional business development managers, which will take the size of the field-based sales team from 11 to 14.

It has also increased the size of its Glasgow-based telephone sales team from 10 to 12 with the appointment of Jamie Broadley, who has joined from Capita, as the HUB team leader and it is recruiting an additional telephone business development manager.

The HUB team works in partnership with the field sales team. Buddy pairs cover a geographical region ensuring face to face and telephone-based adviser support.

Sales director Steve Griffiths said: “Over the last year we’ve hit our stride as a lender by investing in our product development, expanding our residential range as well as entering the Ex Pat buy to let and Help to Buy markets.

“This has resulted in record business volumes and a need for us to invest in our sales team so we can provide a greater level of support for advisers who have complex cases, particularly for their self-employed and specialist buy to let customers.

“Increasing the size of our regional sales team means we will be able to see more brokers face to face and add real value to their business. Providing advisers with both a field and telephone Business Development Manager means they are supported locally and at head office by someone that they know and trust.”

The Mortgage Lender is an intermediary-only mortgage lender. It provides real life lending choices for a wide range of borrowers including employed, self-employed, those with impaired credit, lending into retirement and buy to let investors.

In 2019 it has launched expat buy to let, Help to Buy residential mortgages, its first buy to let fees assisted remortgage product and completed its first UK mortgage-backed securitisation of residential assets for a total notes issuance of £238.5m.

By Sarah Learoyd , of The Mortgage Lender

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