Service Times arr-up
Service Times Close arr-up arr-down

Our service and turnaround times

Figures accurate as of 23rd September 2020
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 72 hours

Documents Assessed

Documents Assessed

within 72 hours

Valuations Assessed

Valuations Assessed

within 72 hours

Telephone average wait time

Telephone average wait time

1 minute 25 seconds

Welcome To The Fold
Tuesday 18th of September 2018

The Mortgage Lender commercial team 20-strong with the appointment of David Venn

The Mortgage Lender commercial team is now 20-strong with the appointment of David Venn as business development manager for London and the Southern Home Counties.

David joins from Just Group, the annuity and equity release specialist, where he was business development manager for six years, a move that followed nine years as a bank manager for Lloyds.

His appointment completes the expansion of the commercial team. This year, five new business development managers have been appointed, along with two national account managers and the telesales team has grown from three to nine.

The Mortgage Lender has also introduced The Hub – pairing road-based sales with desk-based support to provide more consistent and personal service to brokers.

David is paired-up with Glasgow-based Rob Dalziel.

David said: “I’ve got a passion for property and for helping people. The Mortgage Lender has a desire to be a big player in the market and has a bright and eye-catching brand that is getting the attention of brokers who are intrigued about what we do. The decision to become part of the team and its journey was an easy one for me.”

The Mortgage Lender chief commercial officer Keith Street said: “David finalises the expansion of our commercial team, for this year. We’ve now got the right people and structure in place to support our broker partners, build those deep and productive relationships and help more people buy their homes.”

The marketing team has also expanded from one to three with the appointment of Fraser MacDougall as head of marketing and product and Fraser Brown as marketing and product executive.

The Mortgage Lender caters for a wide range of borrowers including employed, self-employed, those with impaired credit, lending into retirement and buy to let investors.

Written by News Teamof The Mortgage Lender

Fancy another?

There’s plenty more where that came from. These ones are on us.

Thursday 25th July 2019

The Mortgage Lender bolsters team of onsite underwriters

The Mortgage Lender has expanded its team of onsite underwriters following the…
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Monday 22nd July 2019

The Mortgage Lender scores a hat-trick with new onsite underwriter

The Mortgage Lender has boosted its team of onsite underwriters with the…
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Tuesday 2nd July 2019

The Mortgage Lender builds on success with Steve Griffiths appointment

The Mortgage Lender has appointed Steve Griffiths as sales director to spearhead…
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