Service Times
Service Times
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Our service and turnaround times
Figures accurate as of 25th October 2021
Dips Reviewed
within 24 hours
Applications Reviewed
within 72 hours
Documents Assessed
within 96 hours
Valuations Assessed
within 96 hours
Telephone average wait time
59 seconds
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Visit our customer siteProperty Region
Select the region of the security property address.Term (years/months)
Enter the required mortgage term in years and months.Initial Interest Rate (%)
Enter the initial interest rate for the product. The interest rates currently available can be found on the Product Guide. http://www.themortgagelender.com/residential-products/Revert Rate (%)
Enter the revert rate for the product. Please refer to the Residential Product Guide for current rates. https://themortgagelender.com/residential-products/Product Type
Select the product type from the list provided.Current Age
Minimum age at application 21 years, maximum age at end of term 80 years.Anticipated Retirement Age
Enter the age that the applicant is expecting to retire.Employed (including car allowance)
Enter the total £ annual gross employed income for the applicant. Please include basic salary and car allowance in this field.Self Employed
Enter the total £ annual pre-tax profits for the applicant. If the applicant has more than one self employed income source, enter the total combined income.State/Private Pension
Enter the total £ annual gross income the applicant receives from state and/or private pensions. If the applicant has more than one pension source, enter the total combined income.Employed Overtime
50% of overtime, bonus, commission, shift allowance, unsocial hours payments. Acceptable supporting documentary evidence needs to show the level being claimed is achievable on an annual basis in line with our criteria guide. (We may require additional payslips or a P60 to support the figure claimed).EmployedEmployed - Allowance (not including car)
Enter the annual gross £ amount of employed allowances paid. Please note, this income should be evidenced by annualising the amount paid on the latest 3 months payslips.Employed - Bonus
50% of overtime, bonus, commission, shift allowance, unsocial hours payments. Acceptable supporting documentary evidence needs to show the level being claimed is achievable on an annual basis in line with our criteria guide. (We may require additional payslips or a P60 to support the figure claimed).Employed - Commission
50% of overtime, bonus, commission, shift allowance, unsocial hours payments. Acceptable supporting documentary evidence needs to show the level being claimed is achievable on an annual basis in line with our criteria guide. (We may require additional payslips or a P60 to support the figure claimed).Employed - Other
Enter the annual gross £ amount of any other employed income.Other - Inc BTL Income
Enter the gross annual £ amount of Buy to Let profit, as evidenced on the most recent SA302.Not Employed - Gross Income
Please note that benefit payments are not currently an acceptable income.State Pension
Enter the gross annual £ amount the applicant receives from State Pension.Private/Company Pension
Enter the gross annual £ amount the applicant receives from Private of Company pension.State Pension
Enter the gross annual £ amount the applicant receives from State Pension.Private/Company Pension
Enter the gross annual £ amount the applicant receives from Private of Company pension.Secured Loans (Monthly)
Enter the total monthly payment for any secured loans that will remain outstanding following the completion of the new mortgage. If the secured loan is being settled, it should not be included in this value. This includes any outstanding mortgages.Store & Credit Cards (Total Balance)
Enter the total combined balance of outstanding credit and store cards that will remain outstanding on completion of this mortgage.Unsecured Loans & Hire Purchase (Monthly)
Enter the total combined monthly payment for any outstanding unsecured loans and HP agreements that will not be settled on completion of this mortgage. This includes car finance payments. If there is more than one commitment, enter the combined total monthly payment.Alimony
Enter the total monthly £ amount of alimony the applicant is required to pay.Child Care
Enter any monthly childcare costs.Child Maintenance
Enter any monthly amount of child maintenance that the applicant(s) has to pay.Ground Rent & Service Charge
Enter the monthly £ amount of ground rent and service charges. This includes factor fees.Court Fines
Enter the £ amount of any monthly court fine payments.Financial Dependents
Enter the number of financial dependents under the age of 18 living at the property.Working Tax / Child Tax / Universal Credit
The applicant with this benefit must also have an acceptable earned income source. The full amount of the required benefit should be keyed into the application.Working Tax / Child Tax / Universal Credit
The applicant with this benefit must also have an acceptable earned income source. The full amount of the required benefit should be keyed into the application.Adult Dependents
Input the total number of financial dependents aged 18 or above within the household, not including the mortgage applicant(s).To make sure you have the best possible time when you’re on our website we use cookies, not the ones you dunk in your tea but equally satisfying. By carrying on using our website you agree that we may store and access cookies on your device. Read our cookie policy to find out more.