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Our service and turnaround times

Figures accurate as of 20th September 2021
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 48 hours

Documents Assessed

Documents Assessed

within 48 hours

Valuations Assessed

Valuations Assessed

within 48 hours

Telephone average wait time

Telephone average wait time

29 seconds

To Know Us Is To Love Us
Thursday 25th of March 2021

Quick Fire Friday with…Katie Duncan, mortgage administrator at The Mortgage Lender

This week we talk to one of our latest recruits, Katie Duncan, who has joined the team as a mortgage administrator. Read on as she shares why she’s proud to work in the UK mortgage market, her dream dinner party guests (we just hope that for one rock star guest bat isn’t on the menu) and the importance of being a good listener…

Sum up the current mortgage market in a hashtag?


If you could change one thing in the industry, what would it be and why?

As a young mum of two with an older partner, I would like it to be easier for middle aged first-time buyers who don’t have the benefit of a savings pot/gift be able to get on the property ladder. There are already multiple schemes for younger buyers and even older buyers can be helped with lending into retirement schemes, however there is not much out there for people in the middle.

Biggest compliment you’ve ever received from a customer?

I have been told by a number of customers that they found it very refreshing and helpful to deal with someone that actively listens to their points of view.

I’m proud of working in the UK mortgage market, because…

I love to help customers achieve their property dream.

What have you missed over the last year?

My best friend. She lives over 300 miles away and this is the longest we’ve not seen each other.

Which five famous people (dead or alive) would you invite over for dinner?

Elvis Presley, Ozzy Osbourne, Freddie Mercury, Michelle Obama and Richard Ayoade.  

What would you banish to Room 101?

Bone clicking

Who is your celebrity crush?

Travis Fimmel (as Ragnor Lothbrok from the series Vikings)

Run or ramble? Ramble

New home or character property? New home

Zoom or face-to-face? Face to face

Pop or Hip Hop? Pop

Written by Sarah Learoydof The Mortgage Lender

Fancy another?

There’s plenty more where that came from. These ones are on us.

Friday 3rd September 2021

Quick Fire Friday with… Jill Dickinson, change and release manager at The Mortgage Lender

This week we talk to Jill Dickinson, our latest addition to the…
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Friday 30th July 2021

Quick Fire Friday with Katie Haley, regional underwriter at The Mortgage Lender

This week we speak to Katie Haley, regional underwriter at The Mortgage…
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Friday 2nd July 2021

Quick-fire Friday with… Rob Jupp Group CEO of Brightstar

This week we talk to Rob Jupp, Group CEO of Brightstar who’s…
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