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Our service and turnaround times

Figures accurate as of 20th September 2021
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 48 hours

Documents Assessed

Documents Assessed

within 48 hours

Valuations Assessed

Valuations Assessed

within 48 hours

Telephone average wait time

Telephone average wait time

29 seconds

The word on the street

Some people say no news is good news. Screw that. We do things differently here. And that means we get talked about. A lot. Want to see what we’ve been up to? Roll up, roll up.

The word on the street

Friday 16th April 2021

Quick Fire Friday with… Andrew Amos, senior compliance officer at The Mortgage Lender

We talk to one of our newest recruits, Andrew Amos, senior compliance…
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Thursday 15th April 2021

The Mortgage Lender launches residential Lumi products

The Mortgage Lender has launched a new, Lumi-branded, residential product for customers…
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Friday 9th April 2021

Quick Fire Friday with…Louise Munro, customer support officer at The Mortgage Lender

This week we talk to Louise Munro who has recently made the…
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Thursday 25th March 2021

Quick Fire Friday with…Katie Duncan, mortgage administrator at The Mortgage Lender

This week we talk to one of our latest recruits, Katie Duncan,…
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Friday 5th March 2021

Quick Fire Friday with…Louise Apollonio, national account manager at The Mortgage Lender

This week we talk to Louise Apollonio, national account manager at The…
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Thursday 25th February 2021

Quick Fire Friday with…David Eaves, head of sales at The Mortgage Lender

This week we talk to David Eaves, head of sales at The…
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Thursday 11th February 2021

Sarah McCawley joins The Mortgage Lender

The Mortgage Lender has appointed Sarah McCawley into the role of business…
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Tuesday 9th February 2021

TML expands residential range with Help to Buy

The Mortgage Lender has expanded its recently launched residential range with the…
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Get in touch

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