Service Times
Service Times
Our service and turnaround times
Figures accurate as of 22nd October 2020
Dips Reviewed
within 24 hours
Applications Reviewed
within 48 hours
Documents Assessed
within 48 hours
Valuations Assessed
within 48 hours
Telephone average wait time
49 seconds
The word on the street
Some people say no news is good news. Screw that. We do things differently here. And that means we get talked about. A lot. Want to see what we’ve been up to? Roll up, roll up.
Monday 1st June 2020
The Mortgage Lender reduces fees on large buy to let loans
The Mortgage Lender has reduced completion fees on buy to let loans…
Monday 11th May 2020
Beaumont secures regulatory approval for CEO appointment at The Mortgage Lender
Peter Beaumont has secured regulatory approval for his appointment as chief executive…
Friday 24th April 2020
The Mortgage Lender launches desktop valuations for buy to let
The Mortgage Lender has launched desktop valuations for buy to let purchase…
Tuesday 7th April 2020
The Mortgage Lender amends buy to let criteria and rates
The Mortgage Lender has capped its maximum loan to value (LTV) on…
Thursday 26th March 2020
TML pauses residential applications but buy to let continues
The Mortgage Lender has paused residential applications with immediate effect in response…
Tuesday 17th March 2020
TML Response to Coronavirus
From Deputy chief executive Peter Beaumont Coronavirus has thrown us all a…
Thursday 27th February 2020
The Mortgage Lender simplifies BTL and reduces rates
The Mortgage Lender has simplified its buy to let range and reduced…
Friday 14th February 2020
The Mortgage Lender unveils unsecured arrears residential product
The Mortgage Lender has launched its unsecured arrears residential product to the…
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