Service Times
Service Times
Our service and turnaround times
Figures accurate as of 22nd October 2020
Dips Reviewed
within 24 hours
Applications Reviewed
within 48 hours
Documents Assessed
within 48 hours
Valuations Assessed
within 48 hours
Telephone average wait time
49 seconds
The word on the street
Some people say no news is good news. Screw that. We do things differently here. And that means we get talked about. A lot. Want to see what we’ve been up to? Roll up, roll up.
Thursday 25th July 2019
The Mortgage Lender bolsters team of onsite underwriters
The Mortgage Lender has expanded its team of onsite underwriters following the…
Monday 22nd July 2019
The Mortgage Lender scores a hat-trick with new onsite underwriter
The Mortgage Lender has boosted its team of onsite underwriters with the…
Tuesday 2nd July 2019
The Mortgage Lender builds on success with Steve Griffiths appointment
The Mortgage Lender has appointed Steve Griffiths as sales director to spearhead…
Wednesday 12th December 2018
The Mortgage Lender invests in service with new mortgage operations director
The Mortgage Lender has ramped up its investment in delivering ‘service excellence’…
Wednesday 7th November 2018
The Mortgage Lender puts first underwriter onsite at packagers
The Mortgage Lender has boosted its relationship with packagers with exclusive deals…
Tuesday 18th September 2018
The Mortgage Lender commercial team 20-strong with the appointment of David Venn
The Mortgage Lender commercial team is now 20-strong with the appointment of…
Thursday 2nd August 2018
Keith Street joins The Mortgage Lender
Industry stalwart Keith Street has joined The Mortgage Lender as its chief…
Thursday 26th July 2018
Our vibrant new brand catches the eye of Louise Apollonio
The Mortgage Lender’s sales team continues to expand with Louise Apollonio joining…
Get in touch
There’s always someone here for you, all you have to do is holler and we’ll come running.
Contact UsAlready applied or have a mortgage with us?
If you want to be our friend or are already one of the family then just click the right button and you’re off.
Visit our customer site