Service Times
Service Times
Our service and turnaround times
Figures accurate as of 9th April 2021
Dips Reviewed
within 24 hours
Applications Reviewed
within 144 hours
Documents Assessed
within 144 hours
Valuations Assessed
within 144 hours
Telephone average wait time
2 minutes 54 seconds
The word on the street
Some people say no news is good news. Screw that. We do things differently here. And that means we get talked about. A lot. Want to see what we’ve been up to? Roll up, roll up.
Friday 9th April 2021
Quick Fire Friday with…Louise Munro, customer support officer at The Mortgage Lender
This week we talk to Louise Munro who has recently made the…
Thursday 25th March 2021
Quick Fire Friday with…Katie Duncan, mortgage administrator at The Mortgage Lender
This week we talk to one of our latest recruits, Katie Duncan,…
Friday 5th March 2021
Quick Fire Friday with…Louise Apollonio, national account manager at The Mortgage Lender
This week we talk to Louise Apollonio, national account manager at The…
Thursday 25th February 2021
Quick Fire Friday with…David Eaves, head of sales at The Mortgage Lender
This week we talk to David Eaves, head of sales at The…
Monday 18th January 2021
Hub Heroes…Siobhan Pritchard
With more than a decade in financial services and the ability to…
Friday 8th January 2021
Hub Heroes…Rachel Peggie
With oodles of knowledge, there’s not much about mortgages that our telephone…
Tuesday 15th December 2020
Hub Heroes…Jamie Broadley
With keen industry spidey senses Jamie Broadley is our latest Hub Hero….
Monday 7th December 2020
Hub Heroes…Hazel Nolan
With Mastermind worthy level of mortgage knowledge and real life lending genius…
Get in touch
There’s always someone here for you, all you have to do is holler and we’ll come running.
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