Service Times
Service Times
Our service and turnaround times
Figures accurate as of 29th July 2021
Dips Reviewed
within 24 hours
Applications Reviewed
within 48 hours
Documents Assessed
within 48 hours
Valuations Assessed
within 48 hours
Telephone average wait time
47 seconds
The word on the street
Some people say no news is good news. Screw that. We do things differently here. And that means we get talked about. A lot. Want to see what we’ve been up to? Roll up, roll up.
Friday 30th July 2021
Quick Fire Friday with Katie Haley, regional underwrtier at The Mortgage Lender
This week we speak to Katie Haley, regional underwriter at The Mortgage…
Friday 2nd July 2021
Quick-fire Friday with… Rob Jupp Group CEO of Brightstar
This week we talk to Rob Jupp, Group CEO of Brightstar who’s…
Friday 28th May 2021
Quick Fire Friday with… Martin Watt, Head of Buy-to-Let New Lending at The Mortgage Lender
We talk to new recruit Martin Watt, head of btl new lending…
Friday 14th May 2021
Quick Fire Friday with…Toni Neilson, Senior Marketing Manager at The Mortgage Lender
We talk to the newest member of the marketing team Toni Neilson…
Friday 30th April 2021
Quick Fire Friday with…Christopher McKnight, telephone business development manager at The Mortgage Lender
We talk to new recruit Christopher McKnight as he shares a dream…
Friday 23rd April 2021
Quick Fire Friday with…Katie Roberts, completions officer at The Mortgage Lender
We talk to new recruit Katie Roberts – she tells us about…
Friday 16th April 2021
Quick Fire Friday with… Andrew Amos, senior compliance officer at The Mortgage Lender
We talk to one of our newest recruits, Andrew Amos, senior compliance…
Friday 9th April 2021
Quick Fire Friday with…Louise Munro, customer support officer at The Mortgage Lender
This week we talk to Louise Munro who has recently made the…
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