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Our service and turnaround times

Figures accurate as of 9th April 2021
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 144 hours

Documents Assessed

Documents Assessed

within 144 hours

Valuations Assessed

Valuations Assessed

within 144 hours

Telephone average wait time

Telephone average wait time

2 minutes 54 seconds

The word on the street

Some people say no news is good news. Screw that. We do things differently here. And that means we get talked about. A lot. Want to see what we’ve been up to? Roll up, roll up.

The word on the street

Friday 9th April 2021

Quick Fire Friday with…Louise Munro, customer support officer at The Mortgage Lender

This week we talk to Louise Munro who has recently made the…
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Thursday 25th March 2021

Quick Fire Friday with…Katie Duncan, mortgage administrator at The Mortgage Lender

This week we talk to one of our latest recruits, Katie Duncan,…
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Friday 5th March 2021

Quick Fire Friday with…Louise Apollonio, national account manager at The Mortgage Lender

This week we talk to Louise Apollonio, national account manager at The…
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Thursday 25th February 2021

Quick Fire Friday with…David Eaves, head of sales at The Mortgage Lender

This week we talk to David Eaves, head of sales at The…
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Monday 18th January 2021

Hub Heroes…Siobhan Pritchard

With more than a decade in financial services and the ability to…
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Friday 8th January 2021

Hub Heroes…Rachel Peggie

With oodles of knowledge, there’s not much about mortgages that our telephone…
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Tuesday 15th December 2020

Hub Heroes…Jamie Broadley

With keen industry spidey senses Jamie Broadley is our latest Hub Hero….
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Monday 7th December 2020

Hub Heroes…Hazel Nolan

With Mastermind worthy level of mortgage knowledge and real life lending genius…
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Get in touch

There’s always someone here for you, all you have to do is holler and we’ll come running.

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