Service Times
Service Times
Our service and turnaround times
Figures accurate as of 15th January 2021
Dips Reviewed
within 24 hours
Applications Reviewed
within 48 hours
Documents Assessed
within 48 hours
Valuations Assessed
within 48 hours
Telephone average wait time
20 seconds
The word on the street
Some people say no news is good news. Screw that. We do things differently here. And that means we get talked about. A lot. Want to see what we’ve been up to? Roll up, roll up.
Monday 18th January 2021
Hub Heroes…Siobhan Pritchard
With more than a decade in financial services and the ability to…
Friday 8th January 2021
Hub Heroes…Rachel Peggie
With oodles of knowledge, there’s not much about mortgages that our telephone…
Tuesday 15th December 2020
Hub Heroes…Jamie Broadley
With keen industry spidey senses Jamie Broadley is our latest Hub Hero….
Monday 7th December 2020
Hub Heroes…Hazel Nolan
With Mastermind worthy level of mortgage knowledge and real life lending genius…
Monday 21st January 2019
Sixty Seconds with….Diane McLoughlin, regional underwriter at The Mortgage Lender
Q. Summarise your role at The Mortgage Lender and how you help…
Thursday 30th August 2018
The Mortgage Lender Sixty Seconds With… David Jackson, business development manager
We start the clock and our Sixty Seconds interview with one of…
Friday 10th August 2018
Sixty Seconds With…Malcolm Etchells, business development manager for North East and Yorkshire
Malcolm Etchells, a new addition to our growing sales team joining from…
Wednesday 13th June 2018
Sixty Seconds with…Charlie Stack, business development manager for the Midlands at The Mortgage Lender
Charlie joined The Mortgage Lender 12 months ago as part of an…
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