Service Times
Service Times
Our service and turnaround times
Figures accurate as of 9th April 2021
Dips Reviewed
within 24 hours
Applications Reviewed
within 144 hours
Documents Assessed
within 144 hours
Valuations Assessed
within 144 hours
Telephone average wait time
2 minutes 54 seconds
The word on the street
Some people say no news is good news. Screw that. We do things differently here. And that means we get talked about. A lot. Want to see what we’ve been up to? Roll up, roll up.
Friday 9th April 2021
Quick Fire Friday with…Louise Munro, customer support officer at The Mortgage Lender
This week we talk to Louise Munro who has recently made the…
Thursday 25th March 2021
Quick Fire Friday with…Katie Duncan, mortgage administrator at The Mortgage Lender
This week we talk to one of our latest recruits, Katie Duncan,…
Friday 5th March 2021
Quick Fire Friday with…Louise Apollonio, national account manager at The Mortgage Lender
This week we talk to Louise Apollonio, national account manager at The…
Thursday 25th February 2021
Quick Fire Friday with…David Eaves, head of sales at The Mortgage Lender
This week we talk to David Eaves, head of sales at The…
Thursday 11th February 2021
Sarah McCawley joins The Mortgage Lender
The Mortgage Lender has appointed Sarah McCawley into the role of business…
Tuesday 9th February 2021
TML expands residential range with Help to Buy
The Mortgage Lender has expanded its recently launched residential range with the…
Thursday 28th January 2021
Shawbrook Bank acquires TML
Shawbrook Bank has acquired The Mortgage Lender for an undisclosed sum underpinning…
Tuesday 26th January 2021
The Mortgage Lender launches new residential range
The Mortgage Lender has returned to specialist residential lending with purchase and…
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