Service Times arr-up
Service Times Close arr-up arr-down

Our service and turnaround times

Figures accurate as of 22nd October 2020
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 48 hours

Documents Assessed

Documents Assessed

within 48 hours

Valuations Assessed

Valuations Assessed

within 48 hours

Telephone average wait time

Telephone average wait time

49 seconds

CORONAVIRUS BROKER HUB

FAQ's for our broker partners

CORONAVIRUS BROKER HUB

PLEASE NOTE: CONTENT ACCURATE AS OF 14/05/20

  • Q&A

We’ve paused residential applications with immediate effect in response to the rapidly evolving COVID-19 situation and the current paralysis of the capital markets used for securitisation.

Our staff are focused on supporting our customers and business partners in the coming weeks.

Our teams are also actively supporting customers who are impacted by COVID-19 at this challenging time. We are continuously reviewing our forbearance policies to make sure we are doing everything we can, this includes the option of payment holidays for up to three months, in line with the recent government announcement.

It is very much our intention to return as soon as market conditions allow us to do so.

Buy to let applications are unaffected because our Buy to let funding is not dependent on capital markets.

We continue to offer great products and service for BTL customers including Desktop valuations in view of the government’s social distancing instructions.

Take a look at our Buy to Let product range for more information.

Our Real Life Lending approach means that we will review an applicant’s individual circumstances and try to help wherever we can. We understand that applicants may have been affected by the current crisis.

Customers can find out more on how we can help them during the current crisis here.

Get in touch

There’s always someone here for you, all you have to do is holler and we’ll come running.

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