Service Times arr-up
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Our service and turnaround times

Figures accurate as of 14th February 2020
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 48 hours

Documents Assessed

Documents Assessed

within 48 hours

Valuations Assessed

Valuations Assessed

within 48 hours

Telephone average wait time

Telephone average wait time

35 seconds

Word on the street

We don’t mind a bit of coverage and are proud to go against the grain and buck convention when it’s called for. This means we get talked about – all nice things of course. Check out the word on the street.

Q&A with Nigel Payne, Managing Director, TFC Homeloans (31/1/17)

Featured Articles
1) How do you feel the launch of The Mortgage Lender has impacted the mortgage market? TML has definitely been a welcome addition to the…
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Q&A with Ray Boulger, senior technical manager at John Charcol

Announcements
Ray, you’ve been with Charcols for almost 30 years now, over that time how would you view the mortgage industry’s record on innovation? Since I…
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Jobs boost for Scotland’s financial services sector

Announcements
New challenger in the mortgage market, The Mortgage Lender, (TML) plans to create up to 109 new jobs in Scotland’s financial services sector after being…
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Q&A with Alistair Ewing, The Lending Channel (19/12/16)

Announcements
We talked to one of our new distribution partners, Alistair Ewing, co-founder of The Lending Channel, about how he sees the mortgage market and how…
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More distribution partners join with The Mortgage Lender

Featured Articles
Challenger mortgage lender, The Mortgage Lender (TML), has added two further distributors to its panel, it has announced. The Glasgow lender has added Perth-based The…
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Q&A with Jacqui Simmons, Key Account Manager (South)

Featured Articles
Name: Jacqui Simmons Job title: Key Account Manager (South) Time with The Mortgage Lender:  Three months Why did you want to work at The Mortgage…
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Q&A with Rob Jupp, Brightstar Financial

Announcements
Rob Jupp, chief executive officer of Brightstar Financial explains why he thinks the FCA needs to shake up the culture of whistleblowing to help root…
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