Service Times arr-up
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Our service and turnaround times

Figures accurate as of 14th February 2020
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 48 hours

Documents Assessed

Documents Assessed

within 48 hours

Valuations Assessed

Valuations Assessed

within 48 hours

Telephone average wait time

Telephone average wait time

35 seconds

Word on the street

We don’t mind a bit of coverage and are proud to go against the grain and buck convention when it’s called for. This means we get talked about – all nice things of course. Check out the word on the street.

Sixty Seconds with…Lisa Jeffrey

Announcements
Lisa Jeffrey, intermediary business consultant team leader at The Mortgage Lender Q. Summarise your role at The Mortgage Lender and how you help customers: A….
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The BIG interview with…Sonny Gosai at Clever Lending

Announcements
Q. Which mortgage lending sectors do you see as having greatest opportunities for growth over the next 12 months? A. I believe the whole specialist…
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Mortgage Advice Bureau partners with The Mortgage Lender

Announcements
Leading network, Mortgage Advice Bureau, is the latest addition to The Mortgage Lender’s growing list of distribution partners. One of the largest networks in the…
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The Mortgage Lender’s grows distribution with Thistle Finance

Announcements
The Mortgage Lender has added Edinburgh-based master broker Thistle Finance Limited to its network of distribution partners. Thistle Finance specialises in packaging complex residential mortgages,…
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Our first birthday: a word from the CEO

Announcements
A year ago, The Mortgage Lender (TML) opened its doors to the intermediary market. The launch was a result of plenty of blood, sweat and…
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The Mortgage Lender reduces selected five-year fixed rates

Announcements
The Mortgage Lender has reduced its five-year fixed rate products in Tiers 1-6 by up to 0.71 per cent, with its lowest five-year rate now…
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The Mortgage Lender unveils Premier Panel

Announcements
The Mortgage Lender has created a Premier Panel of specialist distributors who benefit from exclusive service arrangements and enhanced product terms. Alistair Ewing, owner at…
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Sarah Hartwell takes on London for The Mortgage Lender

Announcements
Sarah Hartwell has taken on a new role at The Mortgage Lender as key account manager for John Charcol and London & Country accounts. She…
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Award-winning Crystal Specialist Finance partners with The Mortgage Lender

Announcements
The Mortgage Lender has added award-winning Crystal Specialist Finance to its network of distribution partners. The specialist finance distributor, based in Tamworth, offers residential and…
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The Mortgage Lender announces Ingard partnership

Announcements
The Mortgage Lender has added Ingard as one of its distribution partners. Essex and Chester-based Ingard offers whole of market advice and has its own…
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High street lenders failing borrowers

Featured Articles
British consumers have criticised the lack of value and impersonal “computer says ‘no’” approach of high street lenders, accusing them of failing millions of borrowers….
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The Select Partnership links with The Mortgage Lender

Announcements
The Mortgage Lender has further expanded its distribution network with the addition of another packager partnership. Following the recent additions of Norton Finance & Mortgages…
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