Service Times arr-up
Service Times Close arr-up arr-down

Our service and turnaround times

Figures accurate as of 17th May 2019
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 72 hours

Documents Assessed

Documents Assessed

within 72 hours

Valuations Assessed

Valuations Assessed

within 72 hours

Telephone average wait time

Telephone average wait time

46 seconds

Word on the street

We don’t mind a bit of coverage and are proud to go against the grain and buck convention when it’s called for. This means we get talked about – all nice things of course. Check out the word on the street.

Sixty Seconds With…Malcolm Etchells, business development manager for North East and Yorkshire

TO KNOW US IS TO LOVE US
Malcolm Etchells, a new addition to our growing sales team joining from Coventry Building Society, goes under the spotlight and spills the beans on life…
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Keith Street joins The Mortgage Lender

WELCOME TO THE FOLD
Industry stalwart Keith Street has joined The Mortgage Lender as its chief commercial officer. Keith’s experience spans more than twenty years in financial services, including…
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Our vibrant new brand catches the eye of Louise Apollonio

WELCOME TO THE FOLD
The Mortgage Lender’s sales team continues to expand with Louise Apollonio joining in the role of business development manager for the North West region. Louise…
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Buy to let special report highlights shift to low cost high yield properties

Special Report
Buy to let investments will continue to offer attractive rates of return compared to other asset classes, but investors will increasingly search out cheaper and…
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Doug Hall: “Specialist mortgages are our mainstream”

ME. MYSELF & I
Doug Hall, director of 3mc, on how specialist lending is fast becoming the new mainstream. Doug Hall has seen many changes in the mortgage industry…
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Explaining mortgages to the masses with David Hollingworth

ME. MYSELF & I
David Hollingworth, associate director of communications at L&C Mortgages gave up a theatre management career to become a mortgage adviser, and has never looked back….
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Tony Salentino: The highs and lows and the friendships that see you through

ME. MYSELF & I
Tony Salentino, director of Complete FS talks to The Mortgage Lender as part of its buy to let series of profiles on prominent industry figures….
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The Mortgage Lender boosts competitive position and launches exclusives

Announcements
The Mortgage Lender has boosted its competitive position on the residential product range and introduced exclusive deals for its Club and Network distribution partners as…
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Alan Young’s journey from footballer to money man

Announcements
Alan Young was the footballer from Swindon who did good, now he’s the chief commercial officer at one of the best-known names in financial services,…
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Sixty Seconds with…Charlie Stack, business development manager for the Midlands at The Mortgage Lender

Announcements
Charlie joined The Mortgage Lender 12 months ago as part of an apprenticeship programme created by the firm. Having undergone intensive training, as well as…
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The Mortgage Lender partners with Legal & General Mortgage Club to offer Real Life Lending

Announcements
The Mortgage Lender and Legal & General Mortgage Club will work together to distribute competitive products designed for real life borrowers, including lending in Scotland….
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Apprentice graduates to business development manager at The Mortgage Lender

WELCOME TO THE FOLD
Former apprentice Charlie Stack has been appointed as business development manager for the Midlands. Having joined The Mortgage Lender 12-months ago, Stack’s potential inspired the…
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