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Our service and turnaround times

Figures accurate as of 18th March 2019
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 72 hours

Documents Assessed

Documents Assessed

within 72 hours

Valuations Assessed

Valuations Assessed

within 72 hours

Telephone average wait time

Telephone average wait time

35 seconds

Word on the street

We don’t mind a bit of coverage and are proud to go against the grain and buck convention when it’s called for. This means we get talked about – all nice things of course. Check out the word on the street.

Tony Salentino: The highs and lows and the friendships that see you through

ME. MYSELF & I
Tony Salentino, director of Complete FS talks to The Mortgage Lender as part of its buy to let series of profiles on prominent industry figures….
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The Mortgage Lender boosts competitive position and launches exclusives

Announcements
The Mortgage Lender has boosted its competitive position on the residential product range and introduced exclusive deals for its Club and Network distribution partners as…
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Alan Young’s journey from footballer to money man

Announcements
Alan Young was the footballer from Swindon who did good, now he’s the chief commercial officer at one of the best-known names in financial services,…
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Sixty Seconds with…Charlie Stack, business development manager for the Midlands at The Mortgage Lender

Announcements
Charlie joined The Mortgage Lender 12 months ago as part of an apprenticeship programme created by the firm. Having undergone intensive training, as well as…
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The Mortgage Lender partners with Legal & General Mortgage Club to offer Real Life Lending

Announcements
The Mortgage Lender and Legal & General Mortgage Club will work together to distribute competitive products designed for real life borrowers, including lending in Scotland….
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Apprentice graduates to business development manager at The Mortgage Lender

WELCOME TO THE FOLD
Former apprentice Charlie Stack has been appointed as business development manager for the Midlands. Having joined The Mortgage Lender 12-months ago, Stack’s potential inspired the…
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Buy to let mortgages for all – even with a missed a utility bill

Announcements
The Mortgage Lender has today (6th June) made its buy to let products available to the whole of the broker market after a successful pilot…
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The Mortgage Lender challenges the ‘financial blandscape’ with vibrant rebrand

Announcements
The Mortgage Lender has launched a bold new brand to challenge the ‘financial blandscape’ and cut to the core of what modern borrowers and the…
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The Mortgage Lender’s people first approach attracts Gordon Rae

WELCOME TO THE FOLD
Gordon Rae has joined The Mortgage Lender as business development manager because of its approach to people and industry relationships matches his own values and…
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Why should you have a landlord who can’t afford to put their hands in their pocket to maintain a property?

THE WORD ON THE STREET
Michelle Niziol, founder of IMS Property Group, explains how a love of numbers and a passion for property has helped her build a BTL empire…
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Interview with Michelle Niziol, founder of IMS Property Group

Announcements
 “Why should you have a landlord who can’t afford to put their hands in their pocket to maintain a property?” Michelle Niziol, founder of IMS…
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The Mortgage Lender launches buy to let with exclusive distribution partners

Announcements
The Mortgage Lender has launched its buy to let products which will be available through 11 exclusive distribution partners. The products will be available up…
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