Service Times arr-up
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Our service and turnaround times

Figures accurate as of 19th July 2019
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 96 hours

Documents Assessed

Documents Assessed

within 96 hours

Valuations Assessed

Valuations Assessed

within 96 hours

Telephone average wait time

Telephone average wait time

44 seconds

Word on the street

We don’t mind a bit of coverage and are proud to go against the grain and buck convention when it’s called for. This means we get talked about – all nice things of course. Check out the word on the street.

TML talks to…Danny Belton, head of lender relationships at L&G Mortgage Club

ME. MYSELF & I
When you talk to Danny Belton, head of lender relationships at L&G Mortgage Club, it’s easy to see why he’s one of the most popular…
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The Mortgage Lender Sixty Seconds With… David Jackson, business development manager

TO KNOW US IS TO LOVE US
We start the clock and our Sixty Seconds interview with one of the newest members of our ever-expanding sales team, David Jackson, business development manager…
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The Mortgage Lender reduces two and five-year buy to let fixed rates

Announcements
The Mortgage Lender has reduced several of its five and two-year fixed rates for Limited Company and Houses of Multiple Occupation (HMO) buy to let…
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Sixty Seconds With…Malcolm Etchells, business development manager for North East and Yorkshire

TO KNOW US IS TO LOVE US
Malcolm Etchells, a new addition to our growing sales team joining from Coventry Building Society, goes under the spotlight and spills the beans on life…
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Keith Street joins The Mortgage Lender

WELCOME TO THE FOLD
Industry stalwart Keith Street has joined The Mortgage Lender as its chief commercial officer. Keith’s experience spans more than twenty years in financial services, including…
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Our vibrant new brand catches the eye of Louise Apollonio

WELCOME TO THE FOLD
The Mortgage Lender’s sales team continues to expand with Louise Apollonio joining in the role of business development manager for the North West region. Louise…
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Buy to let special report highlights shift to low cost high yield properties

Special Report
Buy to let investments will continue to offer attractive rates of return compared to other asset classes, but investors will increasingly search out cheaper and…
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Doug Hall: “Specialist mortgages are our mainstream”

ME. MYSELF & I
Doug Hall, director of 3mc, on how specialist lending is fast becoming the new mainstream. Doug Hall has seen many changes in the mortgage industry…
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Explaining mortgages to the masses with David Hollingworth

ME. MYSELF & I
David Hollingworth, associate director of communications at L&C Mortgages gave up a theatre management career to become a mortgage adviser, and has never looked back….
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Tony Salentino: The highs and lows and the friendships that see you through

ME. MYSELF & I
Tony Salentino, director of Complete FS talks to The Mortgage Lender as part of its buy to let series of profiles on prominent industry figures….
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The Mortgage Lender boosts competitive position and launches exclusives

Announcements
The Mortgage Lender has boosted its competitive position on the residential product range and introduced exclusive deals for its Club and Network distribution partners as…
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Alan Young’s journey from footballer to money man

Announcements
Alan Young was the footballer from Swindon who did good, now he’s the chief commercial officer at one of the best-known names in financial services,…
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