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Our service and turnaround times

Figures accurate as of 6th April 2020
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 96 hours

Documents Assessed

Documents Assessed

within 96 hours

Valuations Assessed

Valuations Assessed

within 96 hours

Telephone average wait time

Telephone average wait time

71 seconds

Word on the street

We don’t mind a bit of coverage and are proud to go against the grain and buck convention when it’s called for. This means we get talked about – all nice things of course. Check out the word on the street.

Q&A with David Eaves, Key Account Manager (North)

Announcements
Name:  David Eaves Job title: Key Account Manager Time with The Mortgage Lender:  Five months Why did you want to work at The Mortgage Lender?…
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TML boosts distribution with John Charcol

Announcements
The Mortgage Lender (TML) has announced a new partnership with leading mortgage broker, John Charcol. The addition of John Charcol will give TML UK-wide distribution…
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Giving you the tools you need

Announcements
At TML, we work to provide you and your customers with the best service possible. On our downloads page, you can find a number of…
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The Mortgage Lender strengthens its senior team

Announcements
Glasgow-based specialist lender, The Mortgage Lender (TML) has made a number of new appointments, including two senior team members, as it invests for growth following…
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The Mortgage Lender adds three more distribution partners  

Announcements
The Mortgage Lender has added The Mortgage Partnership, Brilliant Solutions and Julian Harris as distribution partners. Managing director of The Mortgage Partnership Ian Ward said:…
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The Mortgage Lender increases procuration fees

Announcements
The Mortgage Lender is increasing procuration fees by £300 for applications received from its distribution partners before the 31 December that subsequently complete. The challenger…
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Pink and First Complete add The Mortgage Lender to panel

Announcements
Pink and First Complete networks have added The Mortgage Lender to their panels. The partnership gives advisers access to the most competitive pricing in the…
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Q&A with Hugh Meechan, Chief Operating Officer

Announcements
Name: Hugh Meechan Job title: Chief Operating Officer Time with The Mortgage Lender: Since day 1 Why did you want to work at The Mortgage…
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The Mortgage Lender completes its first case

Announcements
The Mortgage Lender has completed its first case nine weeks after launch. The mortgage, for the purchase of a terraced home in London, completed last…
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The Mortgage Lender offers tracker rates at 1.98 per cent

Announcements
The Mortgage Lender has reduced the cost of its tracker mortgages offering rates as low as 1.98 per cent. Its mortgages cater for segments of…
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PMS partners with The Mortgage Lender

Announcements
PMS Mortgage Club has become the latest distributor to partner with The Mortgage Lender, which launched its specialist range of products in July this year….
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Q&A with Jacqui Simmons, Key Account Manager (South)

Featured Articles
Name: Jacqui Simmons Job title: Key Account Manager (South) Time with The Mortgage Lender:  Three months Why did you want to work at The Mortgage…
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There’s always someone here for you, all you have to do is holler and we’ll come running.

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