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Our service and turnaround times

Figures accurate as of 20th August 2019
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 96 hours

Documents Assessed

Documents Assessed

within 96 hours

Valuations Assessed

Valuations Assessed

within 96 hours

Telephone average wait time

Telephone average wait time

26 seconds

Word on the street

We don’t mind a bit of coverage and are proud to go against the grain and buck convention when it’s called for. This means we get talked about – all nice things of course. Check out the word on the street.

The Mortgage Lender increases procuration fees

Announcements
The Mortgage Lender is increasing procuration fees by £300 for applications received from its distribution partners before the 31 December that subsequently complete. The challenger…
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Pink and First Complete add The Mortgage Lender to panel

Announcements
Pink and First Complete networks have added The Mortgage Lender to their panels. The partnership gives advisers access to the most competitive pricing in the…
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Q&A with Hugh Meechan, Chief Operating Officer

Announcements
Name: Hugh Meechan Job title: Chief Operating Officer Time with The Mortgage Lender: Since day 1 Why did you want to work at The Mortgage…
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The Mortgage Lender completes its first case

Announcements
The Mortgage Lender has completed its first case nine weeks after launch. The mortgage, for the purchase of a terraced home in London, completed last…
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The Mortgage Lender offers tracker rates at 1.98 per cent

Announcements
The Mortgage Lender has reduced the cost of its tracker mortgages offering rates as low as 1.98 per cent. Its mortgages cater for segments of…
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PMS partners with The Mortgage Lender

Announcements
PMS Mortgage Club has become the latest distributor to partner with The Mortgage Lender, which launched its specialist range of products in July this year….
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Q&A with Jacqui Simmons, Key Account Manager (South)

Featured Articles
Name: Jacqui Simmons Job title: Key Account Manager (South) Time with The Mortgage Lender:  Three months Why did you want to work at The Mortgage…
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Q&A with Rob Jupp, Brightstar Financial

Announcements
Rob Jupp, chief executive officer of Brightstar Financial explains why he thinks the FCA needs to shake up the culture of whistleblowing to help root…
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Q&A with Martin Reynolds, SimplyBiz

Announcements
SimplyBiz chief executive Martin Reynolds talks to The Mortgage Lender about how new entrants will drive competition and his prediction that lending levels will reach…
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The Mortgage Lender signs up 500 brokers in its first week

Announcements
Around 500 brokers have registered to do business with The Mortgage Lender during its first week of operation. The Mortgage Lender launched on 11 July…
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Q&A with Bob Hunt, Paradigm Mortgages

Announcements
Bob Hunt, chief executive officer of Paradigm Mortgages and partner of The Mortgage Lender shares his thoughts on the industry, TML’s competitive pricing and some…
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The Mortgage Lender to launch on Monday 11th July

Announcements
Specialist intermediary-only lender, The Mortgage Lender, will be accepting broker registrations, decision in principle requests and processing applications on its website from Monday 11 July….
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