Service Times arr-up
Service Times Close arr-up arr-down

Our service and turnaround times

Figures accurate as of 18th March 2019
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 72 hours

Documents Assessed

Documents Assessed

within 72 hours

Valuations Assessed

Valuations Assessed

within 72 hours

Telephone average wait time

Telephone average wait time

35 seconds

Word on the street

We don’t mind a bit of coverage and are proud to go against the grain and buck convention when it’s called for. This means we get talked about – all nice things of course. Check out the word on the street.

The Mortgage Lender invests in service with new mortgage operations director

WELCOME TO THE FOLD
The Mortgage Lender has ramped up its investment in delivering ‘service excellence’ and improving the broker journey by promoting Scott Callaghan into the newly created…
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The Mortgage Lender puts first underwriter onsite at packagers

WELCOME TO THE FOLD
The Mortgage Lender has boosted its relationship with packagers with exclusive deals and the appointment of its first onsite underwriter based at TFC Homeloans and…
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The Mortgage Lender commercial team 20-strong with the appointment of David Venn

WELCOME TO THE FOLD
The Mortgage Lender commercial team is now 20-strong with the appointment of David Venn as business development manager for London and the Southern Home Counties….
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Keith Street joins The Mortgage Lender

WELCOME TO THE FOLD
Industry stalwart Keith Street has joined The Mortgage Lender as its chief commercial officer. Keith’s experience spans more than twenty years in financial services, including…
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Our vibrant new brand catches the eye of Louise Apollonio

WELCOME TO THE FOLD
The Mortgage Lender’s sales team continues to expand with Louise Apollonio joining in the role of business development manager for the North West region. Louise…
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Apprentice graduates to business development manager at The Mortgage Lender

WELCOME TO THE FOLD
Former apprentice Charlie Stack has been appointed as business development manager for the Midlands. Having joined The Mortgage Lender 12-months ago, Stack’s potential inspired the…
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The Mortgage Lender’s people first approach attracts Gordon Rae

WELCOME TO THE FOLD
Gordon Rae has joined The Mortgage Lender as business development manager because of its approach to people and industry relationships matches his own values and…
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