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Our service and turnaround times

Figures accurate as of 18th March 2019
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 72 hours

Documents Assessed

Documents Assessed

within 72 hours

Valuations Assessed

Valuations Assessed

within 72 hours

Telephone average wait time

Telephone average wait time

35 seconds

Word on the street

We don’t mind a bit of coverage and are proud to go against the grain and buck convention when it’s called for. This means we get talked about – all nice things of course. Check out the word on the street.

We’re switching to ESIS on the 19th of March

Announcements
From the 19th of March we’re switching to ESIS or European Standardised Information Sheet to give it its full title. From this date, our systems…
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The Mortgage Lender simplifies portfolio BTL underwriting with eTech

Announcements
The Mortgage Lender has teamed up with eTech to simplify portfolio buy to let underwriting for brokers and portfolio landlords. The eTech platform allows brokers…
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The Mortgage Lender reveals new real life affordability on resi range

Announcements
The Mortgage Lender has unveiled a raft of residential affordability improvements that will see 100 per cent of shift allowance, overtime, bonus and commission accepted…
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The Mortgage Lender unveils its first five-year fix with three-year ERC

Announcements
The Mortgage Lender has unveiled its first buy to let five-year fixed rate product with a three-year early repayment period and rates starting from 4.05…
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The Mortgage Lender transforms buy to let fees and unveils market-leading rates

Announcements
The Mortgage Lender has introduced a three-tier completion fee structure, including a zero-fee option, and unveiled market-leading rates at 70 per cent LTV for Houses…
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The Mortgage Lender reduces two and five-year buy to let fixed rates

Announcements
The Mortgage Lender has reduced several of its five and two-year fixed rates for Limited Company and Houses of Multiple Occupation (HMO) buy to let…
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The Mortgage Lender boosts competitive position and launches exclusives

Announcements
The Mortgage Lender has boosted its competitive position on the residential product range and introduced exclusive deals for its Club and Network distribution partners as…
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Alan Young’s journey from footballer to money man

Announcements
Alan Young was the footballer from Swindon who did good, now he’s the chief commercial officer at one of the best-known names in financial services,…
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Sixty Seconds with…Charlie Stack, business development manager for the Midlands at The Mortgage Lender

Announcements
Charlie joined The Mortgage Lender 12 months ago as part of an apprenticeship programme created by the firm. Having undergone intensive training, as well as…
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The Mortgage Lender partners with Legal & General Mortgage Club to offer Real Life Lending

Announcements
The Mortgage Lender and Legal & General Mortgage Club will work together to distribute competitive products designed for real life borrowers, including lending in Scotland….
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Buy to let mortgages for all – even with a missed a utility bill

Announcements
The Mortgage Lender has today (6th June) made its buy to let products available to the whole of the broker market after a successful pilot…
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The Mortgage Lender challenges the ‘financial blandscape’ with vibrant rebrand

Announcements
The Mortgage Lender has launched a bold new brand to challenge the ‘financial blandscape’ and cut to the core of what modern borrowers and the…
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There’s always someone here for you, all you have to do is holler and we’ll come running.

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