Service Times arr-up
Service Times Close arr-up arr-down

Our service and turnaround times

Figures accurate as of 14th November 2019
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 72 hours

Documents Assessed

Documents Assessed

within 72 hours

Valuations Assessed

Valuations Assessed

within 72 hours

Telephone average wait time

Telephone average wait time

35 seconds

Word on the street

We don’t mind a bit of coverage and are proud to go against the grain and buck convention when it’s called for. This means we get talked about – all nice things of course. Check out the word on the street.

Sixty Seconds with….Diane McLoughlin, regional underwriter at The Mortgage Lender

TO KNOW US IS TO LOVE US
Q. Summarise your role at The Mortgage Lender and how you help customers? A. Provide on-site underwriting expertise at packagers premises, assisting and supporting brokers…
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The Mortgage Lender Sixty Seconds With… David Jackson, business development manager

TO KNOW US IS TO LOVE US
We start the clock and our Sixty Seconds interview with one of the newest members of our ever-expanding sales team, David Jackson, business development manager…
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Sixty Seconds With…Malcolm Etchells, business development manager for North East and Yorkshire

TO KNOW US IS TO LOVE US
Malcolm Etchells, a new addition to our growing sales team joining from Coventry Building Society, goes under the spotlight and spills the beans on life…
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Sixty Seconds with…Charlie Stack, business development manager for the Midlands at The Mortgage Lender

Announcements
Charlie joined The Mortgage Lender 12 months ago as part of an apprenticeship programme created by the firm. Having undergone intensive training, as well as…
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