Service Times arr-up
Service Times Close arr-up arr-down

Our service and turnaround times

Figures accurate as of 6th April 2020
Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 96 hours

Documents Assessed

Documents Assessed

within 96 hours

Valuations Assessed

Valuations Assessed

within 96 hours

Telephone average wait time

Telephone average wait time

71 seconds

Word on the street

We don’t mind a bit of coverage and are proud to go against the grain and buck convention when it’s called for. This means we get talked about – all nice things of course. Check out the word on the street.

TML pauses residential applications but buy to let continues

THE WORD ON THE STREET
The Mortgage Lender has paused residential applications with immediate effect in response to the rapidly evolving COVID-19 situation and the current paralysis of the capital…
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The Mortgage Lender simplifies BTL and reduces rates

THE WORD ON THE STREET
The Mortgage Lender has simplified its buy to let range and reduced the majority of rates to provide more competitive pricing and greater choice for…
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The Mortgage Lender unveils unsecured arrears residential product

THE WORD ON THE STREET
The Mortgage Lender has launched its unsecured arrears residential product to the whole of the market following a successful pilot with key distributor partners. The…
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Beaumont set to take the helm at The Mortgage Lender following record performance

THE WORD ON THE STREET
Peter Beaumont is set to take the helm at The Mortgage Lender on the back of record performance in 2019 and a 10 per cent…
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The Mortgage Lender enhances buy to let criteria

THE WORD ON THE STREET
The Mortgage Lender has enhanced its buy to let (BTL) criteria by increasing its overall lending threshold from £2.5m to £5.0m and removing the cap…
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The Mortgage Lender unveils two key sales appointments

THE WORD ON THE STREET
The Mortgage Lender has added two new business development managers to its field-based sales team following a record year for residential and buy to let…
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The Mortgage Lender sets its sights on new build

THE WORD ON THE STREET
The Mortgage Lender has unveiled a new build proposition with a free valuation and enhanced support for specialist new build brokers. Products are available up…
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The Mortgage Lender capitalises on complex-case experience by reducing residential rates

THE WORD ON THE STREET
The Mortgage Lender is capitalising on its self-employed and complex-case underwriting experience by reducing selected residential products, and introducing a new RL0 category with market…
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The Mortgage Lender eyes residential purchases with no up-front fee product launch

THE WORD ON THE STREET
The Mortgage Lender has extended its residential range with the launch of its fee offer purchase product. Designed to increase borrower choice, the new no…
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The Mortgage Lender breaks £2bn in third quarter

THE WORD ON THE STREET
The Mortgage Lender broke through the £2bn barrier for decisions in principle on residential and buy to let borrowing during the third quarter of 2019….
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The Mortgage Lender enhances residential remortgage range

THE WORD ON THE STREET
The Mortgage Lender has enhanced its residential remortgage products, introducing additional products with no up-front fees and either £500 cashback or free standard legals. The…
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The Mortgage Lender growth underpins sales team investment

THE WORD ON THE STREET
The Mortgage Lender has boosted its sales team from 21 to 26 to build closer relationships with an increased number of advisers and service record…
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