Important Information i

EXPERIENCING PAYMENT DIFFICULTIES? WE’RE HERE TO SUPPORT YOU Please find information and support here.
By telephone: 0344 257 0427 our lines are open Monday to Friday between 9am and 5.30pm (calls are recorded for training and monitoring purposes).
By email: paymentsupport@themortgagelender.com (For your safety, please do not send security or personal details via email) we aim to respond to all email enquiries within 72 hours.

Important Information
Intermediaries
Customers

Existing
Customers

The TML Buy to Let Base Rate is 0.25% as at the 24/12/2021.
The TML Residential Lender Base Rate is 0.25% as at the 24/12/2021.
LIBOR is 0.09%, effective from 10/12/2021.
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Existing Borrowers

If you’ve already got a mortgage with TML and need to tell us something, email us anytime by contacting Payment Support

Or phone 0344 257 0427, Monday to Friday between 9am and 5.30pm.

If you’re struggling, we’re here to help. Get in touch for support and information on what to do next. 

Contact us

Have a complaint?

We recognise that occasionally things can go wrong. If you have experienced a problem or have a complaint about the service you have received from us, let us know and we will try to resolve this as quickly and fairly as possible.

Our complaints leaflet explains in detail what you should do if you have a complaint and how we will work with you to ensure your complaint is resolved to your satisfaction.

You can speak to us about a complaint or a concern you may have on 0344 257 0428, Monday to Friday between 9am and 5.30pm. Or email us at complaints@themortgagelender.com

Help when you need it

We knew The Mortgage Lender were the lender for us when they offered us a mortgage when others wouldn't.

Peter Parker
View all Customer Stories