Important Information i

SUPPORT AVAILABLE FOR OUR CUSTOMERS

Experiencing payment difficulties due to rising household costs and energy bills? Visit MoneyHelper.

 

Having difficulties making your mortgage payments? Read more on support we can offer on our Money Worries page.

 

Considering taking part in the UK Government Homes for Ukraine scheme? More information here.

Important Information
Intermediaries
Customers

Existing
Customers

The TML Buy to Let Base Rate is 1.75% as at the 05/08/2022.
The TML Residential Lender Base Rate is 1.75% as at the 05/08/2022.
Bank of England Base Rate is 1.75% as at the 05/08/2022.
YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Existing Borrowers

If you’ve already got a mortgage with TML and need to tell us something, email us anytime by contacting Payment Support

Or phone 0344 257 0427, Monday to Friday between 9am and 5.30pm.

If you’re struggling, we’re here to help. Get in touch for support and information on what to do next. 

Contact us

Have a complaint?

We recognise that occasionally things can go wrong. If you have experienced a problem or have a complaint about the service you have received from us, let us know and we will try to resolve this as quickly and fairly as possible.

Our complaints leaflet explains in detail what you should do if you have a complaint and how we will work with you to ensure your complaint is resolved to your satisfaction.

You can speak to us about a complaint or a concern you may have on 0344 257 0428, Monday to Friday between 9am and 5.30pm. Or email us at complaints@themortgagelender.com

Help when you need it

I was delighted with the service the knowledge from my BDM, his help was first class, excellent product and application knowledge.

James Irvine
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