Existing
Customers
Existing Borrowers
If you’ve already got a mortgage with TML and need to tell us something, email us anytime by contacting Payment Support
Or phone 0344 257 0427, Monday to Friday between 9am and 5.30pm.
If you’re struggling, we’re here to help. Get in touch for support and information on what to do next.
Have a complaint?
We recognise that occasionally things can go wrong. If you have experienced a problem or have a complaint about the service you have received from us, let us know and we will try to resolve this as quickly and fairly as possible.
Our complaints leaflet explains in detail what you should do if you have a complaint and how we will work with you to ensure your complaint is resolved to your satisfaction.
You can speak to us about a complaint or a concern you may have on 0344 257 0428, Monday to Friday between 9am and 5.30pm. Or email us at complaints@themortgagelender.com
Help when you need it
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Privacy and Fair Processing Notice
We have updated our Privacy and Fair Processing Notice. It contains important information about how we collect and use personal information about you. More information can be found here.
Base Rate Update
Following the 0.25% decrease to the Bank of England Base Rate on 01/08/2024, if you're an existing customer with a mortgage linked to the Bank of England Base Rate, you will experience a decrease of 0.25% on your variable mortgage rate on 01/09/2024.
The TML Buy to Let Base Rate and the TML Residential Base Rate will also decrease from 5.25% to 5% from 01/09/2024 for existing customers.