SUPPORT AVAILABLE FOR OUR CUSTOMERS

Experiencing payment difficulties due to rising household costs and energy bills? Visit Cost of Living

Having difficulties making your mortgage payments? Read more on support we can offer on our Money Worries page.

We will continue to support customers who are struggling or think they may struggle with their mortgage payments, if you need our assistance please call our Customer Support team on 0344 257 0427, Monday to Friday, between 9am and 5.30pm. If you can keep up with your mortgage payments, we would encourage you to do so, as changing your contract could lead to higher payments down the line.

We are currently reviewing newly published regulations which enables mortgage lenders to offer further support options to residential mortgage customers. We will update our customer teams and our website with further information as soon it becomes available.

Intermediaries

Customers

Existing
Customers

Base Rate Update

Following the 0.25% increase to the Bank of England Base Rate on 03/08/2023 to 5.25%, if you're an existing customer with a mortgage linked to the Bank of England Base Rate, you will experience an increase of 0.25% on your variable mortgage rate on 01/09/2023.

The TML Buy to Let Base Rate and the TML Residential Base Rate will also increase from 5.00% to 5.25% from 01/09/2023 for existing customers.

View our historical and current Base Rate

YOUR HOME MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE.

Privacy and Fair Processing Notice

We have updated our Privacy and Fair Processing Notice. It contains important information about how we collect and use personal information about you. More information can be found here.

Existing Borrowers

If you’ve already got a mortgage with TML and need to tell us something, email us anytime by contacting Payment Support

Or phone 0344 257 0427, Monday to Friday between 9am and 5.30pm.

If you’re struggling, we’re here to help. Get in touch for support and information on what to do next.

Have a complaint?

We recognise that occasionally things can go wrong. If you have experienced a problem or have a complaint about the service you have received from us, let us know and we will try to resolve this as quickly and fairly as possible.

Our complaints leaflet explains in detail what you should do if you have a complaint and how we will work with you to ensure your complaint is resolved to your satisfaction.

You can speak to us about a complaint or a concern you may have on 0344 257 0428, Monday to Friday between 9am and 5.30pm. Or email us at complaints@themortgagelender.com