EXPERIENCING PAYMENT DIFFICULTIES? WE’RE HERE TO SUPPORT YOU
Our coronavirus customer hub contains details of the additional support available to you in the form of a payment deferral, if you’re experiencing payment difficulties as a result of circumstances relating to coronavirus.
We’ve provided answers to some frequently asked questions to help you understand what a payment deferral is and what it means for you. These can be found here.
If you’re experiencing payment difficulties due to non-coronavirus related circumstances, then you’ll find information and support here.
Our offices are closed right now, and we are all working remotely, but you can contact us:
By telephone: 0344 257 0427 our lines are open Monday to Friday between 9am and 5.30pm (calls are recorded for training and monitoring purposes).
By email: email@example.com (For your safety, please do not send security or personal details via email) we aim to respond to all email enquiries within 72 hours.
Our service and turnaround times
Figures accurate as of 17th June 2021
within 24 hours
within 72 hours
within 48 hours
within 96 hours
Telephone average wait time
Real Life Lending
Calling all you square pegs out there. If you've broken from the norm and don't tick all the boxes, we specialise in providing mortgages for people just like you. That is why financial advisers choose to work with us because we know real life throws up the odd curveball now and again.
Looking for a mortgage?
If you’re after a mortgage from us, don't try and DIY, your financial adviser or mortgage broker is always the best person to speak to.