Service Times
Service Times
Our service and turnaround times
Figures accurate as of 25th October 2021
Dips Reviewed
within 24 hours
Applications Reviewed
within 72 hours
Documents Assessed
within 96 hours
Valuations Assessed
within 96 hours
Telephone average wait time
59 seconds
HANDY THINGS YOU SHOULD KNOW
The ins and outs and the whys and the wherefores of everything you’ll ever need to know.
Documents 8 of 8
Buy to Let Fees / Tariff of charges
Buy to Let Mortgage Terms and Conditions 2020
(Your mortgage offer documentation will state which version applies)
(Your mortgage offer documentation will state which version applies)
Buy to Let Mortgage Terms and Conditions 2018
(Your mortgage offer documentation will state which version applies)
(Your mortgage offer documentation will state which version applies)
Residential Mortgage Tariff of charges
Residential Mortgage Terms and Conditions 2020
(For residential mortgages completed from 2021 onwards)
(For residential mortgages completed from 2021 onwards)
Residential Mortgage Terms and Conditions 2016
(For residential mortgages completed up to and including 2020)
(For residential mortgages completed up to and including 2020)
Privacy & Fair Processing Notice
Complaints Leaflet