EXPERIENCING PAYMENT DIFFICULTIES? WE’RE HERE TO SUPPORT YOU

If you’re experiencing payment difficulties, then you’ll find information and support here. Our offices are closed right now, and we are all working remotely, but you can contact us:
By telephone: 0344 257 0427 our lines are open Monday to Friday between 9am and 5.30pm (calls are recorded for training and monitoring purposes). By email:
paymentsupport@themortgagelender.com (For your safety, please do not send security or personal details via email) we aim to respond to all email enquiries within 72 hours.

Service Times

Service Times Close

Our service and turnaround times

Figures accurate as of 29th July 2021

Dips Reviewed

Dips Reviewed

within 24 hours

Applications Reviewed

Applications Reviewed

within 48 hours

Documents Assessed

Documents Assessed

within 48 hours

Valuations Assessed

Valuations Assessed

within 48 hours

Telephone average wait time

Telephone average wait time

47 seconds

HANDY THINGS YOU SHOULD KNOW

The ins and outs and the whys and the wherefores of everything you’ll ever need to know.

Documents 8 of 8

Buy to Let Fees / Tariff of charges

Buy to Let Mortgage Terms and Conditions 2020
(Your mortgage offer documentation will state which version applies)

Buy to Let Mortgage Terms and Conditions 2018
(Your mortgage offer documentation will state which version applies)

Residential Mortgage Tariff of charges

Residential Mortgage Terms and Conditions 2020
(For residential mortgages completed from 2021 onwards)

Residential Mortgage Terms and Conditions 2016
(For residential mortgages completed up to and including 2020)

Privacy & Fair Processing Notice

Complaints Leaflet

Your home may be repossessed if you do not keep up repayments on your mortgage

Are you an intermediary?

Go to our intermediary site