EXPERIENCING PAYMENT DIFFICULTIES? WE’RE HERE TO SUPPORT YOU

Our coronavirus customer hub contains details of the additional support available to you in the form of a payment deferral, if you’re experiencing payment difficulties as a result of circumstances relating to coronavirus.

We’ve provided answers to some frequently asked questions to help you understand what a payment deferral is and what it means for you. These can be found here.

If you’re experiencing payment difficulties due to non-coronavirus related circumstances, then you’ll find information and support here.

Our offices are closed right now, and we are all working remotely, but you can contact us:

By telephone:  0344 257 0427 our lines are open Monday to Friday between 9am and 5.30pm (calls are recorded for training and monitoring purposes).

By email: paymentsupport@themortgagelender.com (For your safety, please do not send security or personal details via email) we aim to respond to all email enquiries within 72 hours.