Residential Mortgages | About The Mortgage Lender

EXPERIENCING PAYMENT DIFFICULTIES? WE’RE HERE TO SUPPORT YOU

If you’re experiencing payment difficulties, then you’ll find information and support here. You can contact us: By telephone: 0344 257 0427 our lines are open Monday to Friday between 9am and 5.30pm (calls are recorded for training and monitoring purposes). By email: paymentsupport@themortgagelender.com (For your safety, please do not send security or personal details via email) we aim to respond to all email enquiries within 72 hours.

Service Times

Service Times Close

Our service and turnaround times

Figures accurate as of 25th October 2021

Dips Reviewed

within 24 hours

Applications Reviewed

within 72 hours

Documents Assessed

within 96 hours

Valuations Assessed

within 96 hours

Telephone average wait time

59 seconds

Welcome to The Mortgage Lender
What do we do? Well, the clue’s in the name.

We love to lend.

We have an idea that ‘special’ really is the new normal. Nowadays, it’s perfectly normal to be freelance or self-employed. It’s also perfectly normal to be single or divorced. Or indeed to have slightly more complicated circumstances.