EXPERIENCING PAYMENT DIFFICULTIES? WE’RE HERE TO SUPPORT YOU
Our coronavirus customer hub contains details of the additional support available to you in the form of a payment deferral, if you’re experiencing payment difficulties as a result of circumstances relating to coronavirus. We’ve provided answers to some frequently asked questions to help you understand what a payment deferral is and what it means for you. Thesecan be found here.
If you’re experiencing payment difficulties due to non-coronavirus related circumstances, then you’ll find information and support here.
Our offices are closed right now and we are all working remotely, but you can contact us: By telephone: 0344 257 0427 our lines are open monday to friday between 9am and 5.30pm (calls are recorded for training and monitoring purposes). By email: paymentsupport@themortgagelender.com we aim to respond to all email enquiries within 72 hours.
Service Times
Service TimesClose
Our service and turnaround times
Figures accurate as of 15th February 2021
Dips Reviewed
within 24 hours
Applications Reviewed
within 72 hours
Documents Assessed
within 72 hours
Valuations Assessed
within 72 hours
Telephone average wait time
34 seconds
App to Offer (working days)
36 days
Customers: Real Life Lending
Welcome to The Mortgage Lender What do we do? Well, the clue’s in the name.
We love to lend.
We have an idea that ‘special’ really is the new normal. Nowadays, it’s perfectly normal to be freelance or self-employed. It’s also perfectly normal to be single or divorced. Or indeed to have slightly more complicated circumstances.
It’s called real life.
Our Values
Your home may be repossessed if you do not keep up repayments on your mortgage
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