Residential Mortgages | About The Mortgage Lender

EXPERIENCING PAYMENT DIFFICULTIES? WE’RE HERE TO SUPPORT YOU

Our coronavirus customer hub contains details of the additional support available to you in the form of a payment deferral, if you’re experiencing payment difficulties as a result of circumstances relating to coronavirus. We’ve provided answers to some frequently asked questions to help you understand what a payment deferral is and what it means for you. These can be found here.

If you’re experiencing payment difficulties due to non-coronavirus related circumstances, then you’ll find information and support here.

Our offices are closed right now and we are all working remotely, but you can contact us: By telephone: 0344 257 0427 our lines are open monday to friday between 9am and 5.30pm (calls are recorded for training and monitoring purposes). By email: paymentsupport@themortgagelender.com we aim to respond to all email enquiries within 72 hours.

Service Times

Service Times Close

Our service and turnaround times

Figures accurate as of 15th February 2021

Dips Reviewed

within 24 hours

Applications Reviewed

within 72 hours

Documents Assessed

within 72 hours

Valuations Assessed

within 72 hours

Telephone average wait time

34 seconds

App to Offer (working days)

36 days

Welcome to The Mortgage Lender
What do we do? Well, the clue’s in the name.

We love to lend.

We have an idea that ‘special’ really is the new normal. Nowadays, it’s perfectly normal to be freelance or self-employed. It’s also perfectly normal to be single or divorced. Or indeed to have slightly more complicated circumstances.