Residential Mortgages | About The Mortgage Lender

IMPORTANT NOTICE: CORONAVIRUS

WE’VE CREATED A SPECIAL CUSTOMER HUB WHICH HAS DETAILS OF HOW WE CAN SUPPORT YOU IF YOU ARE EXPERIENCING, OR REASONABLY EXPECT TO EXPERIENCE, PAYMENT DIFFICULTIES AS A RESULT OF CIRCUMSTANCES RELATING TO CORONAVIRUS. WE’VE PROVIDED ANSWERS TO SOME FREQUENTLY ASKED QUESTIONS (FAQS) TO HELP YOU UNDERSTAND WHAT THIS MEANS FOR YOU, IF YOU’RE CONSIDERING A PAYMENT DEFERRAL. THESE CAN BE FOUND HERE.

OUR OFFICES ARE CLOSED RIGHT NOW AND WE ARE ALL WORKING REMOTELY, BUT YOU CAN CONTACT US ON:

BY TELEPHONE: 0344 257 0427 OUR LINES ARE OPEN MONDAY TO FRIDAY BETWEEN 9AM AND 5.30PM (CALLS ARE RECORDED FOR TRAINING AND MONITORING PURPOSES).

BY EMAIL: PAYMENTSUPPORT@THEMORTGAGELENDER.COM WE AIM TO RESPOND TO ALL EMAIL ENQUIRIES WITHIN 72 HOURS.

Service Times

Service Times Close

Our service and turnaround times

Figures accurate as of 14th July 2020

Dips Reviewed

within 24 hours

Applications Reviewed

within 120 hours

Documents Assessed

within 120 hours

Valuations Assessed

within 120 hours

Telephone average wait time

34 seconds

Welcome to The Mortgage Lender
What do we do? Well, the clue’s in the name.

We love to lend.

We have an idea that ‘special’ really is the new normal. Nowadays, it’s perfectly normal to be freelance or self-employed. It’s also perfectly normal to be single or divorced. Or indeed to have slightly more complicated circumstances.