Consumer Focus
We will always support customers who are struggling or think they may struggle with their mortgage payments. If a customer needs our assistance they can contact our Customer Support team on 0344 257 0427 Monday to Friday between 9am and 5:30pm. We would encourage customers to keep up with their mortgage payments if they can do so, as missing payments could have an impact on their credit score.
Our commitment to you
We want to make sure every customer receives a great experience and a good outcome from us.
As part of that commitment, we have reviewed and updated our documents and processes. These updates will help you better understand our products and the value they offer.